Patient Care Coordinator

4 weeks ago


Knoxville, Tennessee, United States Value Apothecaries Inc Full time
Job Summary

The Specialty Patient Services Liaison will serve as the primary point of contact for patient services, interacting daily with office staff to provide patient access services. This role will navigate the healthcare system to achieve prescription fulfillment and improved patient outcomes.

Responsibilities

1. Provide advice as the subject matter expert to client sponsors and collaborate with stakeholders on opportunities to expand the health system's services and increase revenue.
2. Assess, develop, and recommend the best method of providing specialty prescription pharmacy services to support patients.
3. Serve as the initial contact for all identified client specialty pharmacy prescriptions, responsible for marketing, prior authorization, EMR, documentation, etc.
4. Influence physician and clinic staff to refer patients to the health system's preferred specialty pharmacy provider through education and excellent customer service.
5. Serve as the primary point of contact responsible for service delivery and serve as the 'face to the customer'. Develop and maintain close relationships with clinic staff, physician, pharmacy, and hospital contacts through face-to-face interactions.
6. Support customer relationships by delivering professional presentations and facilitating educational meetings as needed, to clinic staff, physician, pharmacy, and hospital contacts.
7. Work extended hours when needed to ensure patients receive their medication and to complete business plan objectives.

Requirements

A minimum of four (4) years in fields such as Benefit Verification, Prior Authorization, Medical Billing, Medical Office Administration, Social Work, Medical Records, Patient Financial Services, Pharmacy, Nursing, or similar vocations. Prefer prior client account management experience or other relevant healthcare experience. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or Certified Medical Assistant (CMA) or other comparable national certification or comparable state certification required at time of hire. Knowledge of healthcare insurance, prior authorization, and/or coding is preferred. May travel to multiple clinics to perform responsibilities.

What We Offer

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. We prohibit harassment and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.

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