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Front Desk Representative

2 months ago

New Orleans, Louisiana, United States Hotel Management of New Orleans LLC Full time
Job Description

We are seeking a highly skilled and professional Front Desk Agent to join our hospitality team at Hotel Management of New Orleans LLC.

The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to provide exceptional customer service to our guests.

Key Responsibilities:

  • Manage all aspects of guest service, including registration, information, accounting, parking, directions, and sightseeing.
  • Monitor bell and valet staff activities to ensure proper guest support and service.
  • Manage guest requests and/or complaints with satisfactory response and resolution.

Hotel Operations:

  • Verify housekeeping activity to prepare rooms for occupancy.
  • Work knowledge of hotel rates and promotional and/or package programs.
  • Accurately process transactions pertaining to cash receipts, credits, and charges to guest accounts.
  • Properly route mail, packages, telephone calls, and messages.
  • Daily logging of Front Desk Journal, Incident/Accident Reports, and any other required documentation pertaining to hotel operations.
  • Document and report maintenance deficiencies.
  • Accurately process reservation requests and modifications.

Safety and Security:

  • Working knowledge of hotel life safety systems and emergency procedures.
  • Secure management of room key inventory.
  • Secure management of guest information.
  • Secure management of guest safe deposit box system.
  • Accurate maintenance of shared cash bank.

Other Responsibilities:

  • Working familiarity with hotel layout; corridors, exits, guest rooms, and storage rooms.
  • Working familiarity with hotel room types and categories.
  • Management of hotel lobby and front desk areas in a neat orderly fashion at all times.
  • Completion of any request made by General Manager or Supervisor.

Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.