Front Desk Agent

2 weeks ago

New Orleans, Louisiana, United States Aimbridge Hospitality Full time
Job Summary

$18.00/HR

3:00pm-11:00pm SHIFT

FULL-TIME

WEEKENDS NEEDED

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

Primary Responsibilities:

  • Registering guests
  • Making and modifying reservations
  • Hotel operator and concierge duties

Responsibilities:

  • Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
  • Maximizing room revenue and occupancy

Qualifications:

  • High School diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred

Requirements:

  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve
  • Be able to convey information and ideas clearly
  • Be able to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, high-pressure situations

Benefits:

  • Competitive benefits package
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan

Company Overview:

Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in all 50 states and 22 countries.

Job Requirements:

  • Greet and welcome all guests approaching the Front Desk
  • Maintain a friendly and warm demeanor at all times
  • Handle requests for information, mail, and messages in an efficient and courteous manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel

Additional Responsibilities:

  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups
  • Be aware of closed-out and restricted dates
  • Obtain all necessary information when taking room reservations and follow rate quoting scenarios

Requirements:

  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
  • Use proper two-way radio etiquette at all times when communicating with other associates

Additional Information:

The Hilton Garden Inn New Orleans Convention Center is situated one block from the Morial Convention Center and within walking distance to many top New Orleans attractions.

Aimbridge Hospitality is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Front Desk Agent

    1 month ago

    New Orleans, Louisiana, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk Agent FlexibleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Astor Crowne Plaza New Orleans. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all...

  • Front Desk Hospitality Agent

    1 month ago

    New Orleans, Louisiana, United States Sonder Holdings, Inc. Full time

    Job Title: Front Desk Hospitality AgentSonder Holdings, Inc. is seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality Agent, you will be the face of Sonder, providing exceptional guest experiences and ensuring that our properties meet the highest standards of hospitality.Key...

  • Front Desk Agent

    3 weeks ago

    New Orleans, Louisiana, United States Hotel Tonnelle TributePortfolio Full time

    Job Summary:As a Front Desk Agent at Hotel Tonnelle TributePortfolio, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and process check-ins...

  • Front Desk Representative

    4 weeks ago

    New Orleans, Louisiana, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at Le Richelieu. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome guests,...

  • Front Desk Associate

    2 weeks ago

    New Orleans, Louisiana, United States Aimbridge Hospitality Full time

    Front Desk AgentAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team.Key Responsibilities:Welcome and greet all guests approaching the Front DeskMaintain proper operation of the telephone switchboardHandle requests for information, mail, and messagesAnswer guest inquiries about hotel service facilities and hours of operationProcess...

  • Front Desk Representative

    4 weeks ago

    New Orleans, Louisiana, United States Hotel Theo Full time

    Front Desk Agent Job SummaryWe are seeking a highly skilled and courteous Front Desk Agent to join our team at Hotel Theo. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling inquiries, and ensuring a smooth check-in and check-out process.Key Responsibilities:Assist guests with a high level of service and...

  • Front Desk Representative

    1 month ago

    New Orleans, Louisiana, United States Westin New Orleans Full time

    Job Title: Front Desk AgentAt Westin New Orleans, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Answer guest inquiries and provide information about hotel...

  • Front Desk Representative

    2 months ago

    New Orleans, Louisiana, United States Dimension Hospitality Full time

    Job Title: Front Desk AgentDimension Hospitality is seeking a skilled and friendly Front Desk Agent to join our team.Job Summary:We are looking for a highly organized and detail-oriented individual to provide exceptional customer service to our guests. As a Front Desk Agent, you will be responsible for greeting and registering guests, assigning rooms, and...

  • Front Desk Representative

    3 weeks ago

    New Orleans, Louisiana, United States Crescent Services Full time

    Job Title: Front Desk AgentCrescent Hotels & Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and...

  • Front Desk Associate

    3 weeks ago

    New Orleans, Louisiana, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to new heights? Marriott Hotels is seeking a talented Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service.Key Responsibilities:Provide warm and welcoming...

  • Front Desk Representative

    3 weeks ago

    New Orleans, Louisiana, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality Front Desk AgentWe are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality.Key Responsibilities:Greet and welcome all guests approaching the Front Desk with a smile and a warm welcome.Maintain the proper operation of the telephone switchboard, ensuring seamless communication with guests and...

  • Front Desk Associate

    2 weeks ago

    New Orleans, Louisiana, United States Hampton Inn New Orleans French Qtr Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn New Orleans French Qtr. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling all front desk operations.ResponsibilitiesGuest Service: Greet and welcome guests, respond to...

  • Front Desk Representative

    2 weeks ago

    New Orleans, Louisiana, United States Marriott Full time

    Job SummaryWe are seeking a skilled and dedicated Front Desk Agent to join our team at The Ritz-Carlton New Orleans. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and memorable experience for our guests.Key ResponsibilitiesProcess guest arrivals and departures, ensuring accurate and efficient...

  • Front Desk Associate

    2 weeks ago

    New Orleans, Louisiana, United States Hampton Inn New Orleans French Qtr Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn New Orleans French Qtr. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Register guests and process...

  • Front Desk Representative

    2 months ago

    New Orleans, Louisiana, United States La Quinta New Orleans Downtown Full time

    Job Title: Front Desk AgentLa Quinta New Orleans Downtown is seeking a skilled Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide attentive and courteous service to guests during check-in,...

  • Hotel Front Desk Agent

    3 weeks ago

    New Orleans, Louisiana, United States Q&C Hotel Bar New Orleans Autograph Collection Full time

    Hotel Guest Service RepresentativeWe are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Q&C Hotel Bar New Orleans Autograph Collection.Key Responsibilities:Provide exceptional customer service to guests, addressing their needs and resolving any issues in a timely and professional manner.Manage guest...

  • Front Desk Representative

    1 month ago

    New Orleans, Louisiana, United States Marriott Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Agent to join our team at Marriott. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Process guest arrivals and departures, ensuring accurate and efficient check-in and...

  • Hotel Front Desk Agent

    3 weeks ago

    New Orleans, Louisiana, United States Q&C Hotel Bar New Orleans Autograph Collection Full time

    Hotel Guest Service RepresentativeWe are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Q&C Hotel Bar New Orleans Autograph Collection. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.Key...

  • Front Desk Representative

    2 weeks ago

    New Orleans, Louisiana, United States Davidson Hospitality Group Full time

    Key Responsibilities:As a Front Desk Agent at Davidson Hospitality Group, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This includes greeting and welcoming guests, efficiently handling room assignments, and responding to guest inquiries in a prompt and professional manner....

  • Front Desk Representative

    2 months ago

    New Orleans, Louisiana, United States La Quinta New Orleans Downtown Full time

    Job Title: Front Desk AgentLa Quinta New Orleans Downtown is seeking a skilled Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Responsibilities:Provide attentive and courteous service to guests during check-in,...