Assistant General Manager

5 days ago

Chattanooga, Tennessee, United States Carvana Full time
About Us

ADESA, a Carvana owned company, operates over 50 locations across the US, providing a wide array of vehicle services, including repair & reconditioning, auction remarketing, and distribution center operations. Our inventory comprises hundreds of thousands of vehicles across North America, catering to retail, commercial, OEM, and more.

Our Culture

We thrive in a service industry, embracing a "we" versus "I" culture, where we help others, and they help us. Our industry is fast-paced, competitive, and filled with passionate individuals who drive our success.

Role and Team

As an ADESA Assistant General Manager, you will lead the customer service experience for all customer groups and/or lead the vehicle operations team at the Vehicle Logistics Center. You will develop a high-performing team that exceeds expectations, maintaining a strong understanding of operational, sales, and financial processes.

Responsibilities
  • People Leadership
    • Set the cultural tone and facilitate a positive, customer-focused environment.
    • Recruit and hire exceptional team members, utilizing performance management tools for their development.
    • Resolve employee relations challenges, complaints, and suggestions using sound human relations principles.
  • Business Development
    • Lead the dealer consignment and commercial account teams to achieve maximum sales volume in the most profitable way possible.
    • Support end-to-end solutions for all customers, advising the sales team on products, services, and technology maximization.
    • Monitor local competition and recommend competitive strategies to the General Manager and marketing department.
  • Customer Service
    • Engage with customers and employees in a transparent, reliable, and positive manner.
    • Ensure fast and friendly service to all customers, supporting growth to the customer base.
  • Operations
    • Support operational administration to move vehicles through the process, collaborating across the organization and communicating internally.
  • Compliance and Safety
    • Monitor and control facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
Skills & Attributes
  • Excel in a fast-paced, high-pressure environment where speed and quality are paramount.
  • Self-motivated to drive efficiency, teamwork, and the best customer experience possible.
  • Ability to demonstrate polished and professional behavior.
  • Strong communication and presentation skills.
  • Leads through encouragement and coaching, navigating conflict through positive conflict resolution.
  • Sales and customer-focused, with an organized and systematic approach to work.
  • Demonstrated ability to follow-through with internal partners and external customers.
  • Forward-thinking.
  • Detail-oriented and consistent in job duties execution.
Qualifications
  • High School or GED required.
  • College education preferred.
  • 3+ years of people management experience.
  • 5+ years of customer service experience.
  • Automotive/auction experience preferred.
  • CRM experience preferred.
  • Must be 18 years of age and have a valid driver's license.
Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More

Other Requirements
  • The physical activity requirements of the position range from Light to Medium Physical Work.
  • Visual acuity requirements include color, depth perception, and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

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