Assistant General Manager

7 days ago

Chattanooga, Tennessee, United States Krystal Full time

Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Leader to join our team at Krystal. As an Assistant General Manager, you will play a critical role in driving business growth, improving customer satisfaction, and developing high-performing teams.

Key Responsibilities

  • Develop People
    • Lives our company's promise to welcome, include, grow, and celebrate each team member, consistently exhibiting our PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results, and Exemplify Integrity)
    • Creates a positive energy in the restaurant and sets the team up for success
    • Empowers the team through our Yes I Can philosophy
    • Communicates effectively and engages the team in regular huddles
    • Coaches and motivates Shift Leaders and crew members
    • Recruits and develops top-grade talent
    • Demonstrates commitment to goals and inspires others to deliver excellent performance
    • Recognizes the team with our U-Rock and Fresh, Friendly, and Fast recognition tools
    • Serves those they lead through behaviors, actions, and decisions
  • Create Great Guest Experiences
    • Creates a fresh, friendly, and fast service experience that exceeds customer expectations
    • Serves as a role model to create memorable guest experiences
    • Coaches WOW service and creates a welcoming work environment
    • Takes actions to solve and celebrates guest feedback
    • Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
  • Brand Champion
    • Helps to bring the brand to life in the restaurant
    • Supports the Restaurant General Manager's efforts in the community with local marketing and events
    • Supports company-wide promotions, product launches, and product samplings
    • Helps the team execute local promotions
  • Business Planning
    • Maintains the balance between providing a high-quality employee and guest experience and achieving financial goals
    • Responsible for executing our Krystal 9 operating systems
    • Assists in developing sales forecasts and schedules to ensure Quality, Service, and Cleanliness will be met
    • Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
    • Reviews inventory efficiencies to create product (truck) orders
    • Reviews inventory and evaluates food costs
    • Controls food and equipment inventory, conducts daily and weekly inventory counts, and keeps inventory records
    • Implements and follows up on operations and financial action plans
    • Analyzes sales and labor results throughout and after each shift
    • Maintains Brand operating standards for product procedures, cleanliness standards, and service expectations
  • Maintain Facility
    • Ensures the restaurant is a safe, sanitary, and appealing place for everyone
    • Assists in the compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations
    • Helps to identify problems and conducts high-level troubleshooting for restaurant equipment

Requirements

  • Excellent people leadership and guest service skills required
  • Ability to work in a fast-paced environment
  • Ability to communicate effectively with guests, team members, and Above Restaurant Leaders
  • Ability to resolve issues in compliance with Krystal standards
  • Available to work all shifts, weekends, and holidays
  • Must have a high school diploma or equivalent
  • Minimum of 1-2 years management experience
  • Must be able to lift up to 50 pounds of force frequently to move objects
  • Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
  • Consistently handles product preparation
  • Ability to kneel and follow proper lifting procedures
  • Consistently lifts for product preparation, stocking, and inventory

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