Assistant Manager

7 days ago

Natchitoches, Louisiana, United States Vibe Restaurants Full time

**Job Summary:**

The Assistant Manager plays a crucial role in ensuring the success of a single unit or multi-unit store by supporting the General Manager in managing daily operations. This includes overseeing financial controls, operations, people development, customer service, and compliance across all shifts.

**Key Responsibilities:**

**1.** **Leadership and Operations:**

Directs efficient and accurate preparation of products for prompt customer delivery within established guidelines.

Provides production direction to crew in a clear, concise, and positive way, coaching others to lead operations.

Sets an example for crew by working hard to implement shift standards.

Identifies and resolves bottlenecks in operations to improve customer service.

Monitors operational programs, processes, and metrics to identify store issues and involves management in resolving challenges.

**2.** **Customer Experience:**

Motivates and directs crew members to exceed customer expectations with food and friendly service in clean surroundings.

Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback.

Works with crew to act on customer feedback and resolves complaints using a timely, friendly, and professional manner.

Directs crew to take pride in delivering the customer promise and brand standards.

**3.** **Team Development:**

Supervises and trains crew members on crew stations, LC/VR products, processes, and policies.

Delegates work to crew members in a way that encourages teamwork to ensure store operations meet standards.

Coaches crew members on crew stations and makes them feel their contributions are valuable.

Sets challenging goals for self and crew, provides timely performance feedback, and ensures accountability.

**4.** **Financial Management:**

Assumes full responsibility for store profit and loss management by implementing market strategies, following cash control policies, maintaining inventory, managing labor, and applying financial reporting to enhance store results.

Coaches team to effectively increase sales through upselling, focusing on traffic, volume, and tickets.

Optimizes profit and loss by ensuring proper scheduling and positioning of crew.

**5.** **Compliance and Safety:**

Ensures compliance with government regulations, food safety, security policy, operations, and policies and procedures relating to all activities across all shifts.

Supervises crew members to maintain store and equipment cleanliness and sanitation standards.

Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting to Operations Coach.

Motivates and educates crew members and other management to comply with loss control procedures and maintain a safe and secure environment.

**Minimum Qualifications:**

Must be 18 years of age.

High school diploma or equivalent.

Demonstration of leadership skills.

English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.

Proficient math skills.

Completed or willing to complete management certifications.

Completion or willing to complete Anti-Harassment training.

**Critical Relationships:**

Reports to General Manager.

May be coached by CO Manager.

Supervises management and crew team members.

May be coached by Operations Coach.

**Potential Career Path:**

Assists with new store openings, helps with smooth store acquisitions.

Certified Training Store.

Greater responsibility at a higher volume or request to act upon fixing a troubled store.

General Manager.

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