Client Relations Specialist

1 week ago

Novi, Michigan, United States Mimilk Full time

Customer Service Representative

Job Category: Operations Requisition Number: CUSTO001267

Job Overview

Michigan Milk Producers Association (MMPA), a member-owned dairy cooperative founded in 1916, proudly serves around 1,600 dairy farmer members across multiple states. As the 10th largest dairy cooperative in the United States, MMPA employs approximately 320 individuals across four states.

With an annual marketing volume of nearly 5 billion pounds of milk, MMPA caters to fluid milk customers and food ingredient manufacturers. The cooperative operates two manufacturing facilities in Michigan and a cheese production plant in Indiana, producing a variety of dairy products including butter, ultra-filtered milk, powdered milk, cream, and condensed skim milk. These products are supplied to a diverse range of food manufacturers for use in end products such as confectionery, ice cream, desserts, baked goods, cheese, and yogurt.

Key Responsibilities:

  • Accurately receive and input customer orders while being mindful of specific customer requirements.
  • Gain a comprehensive understanding of the order process from entry to cash collection, ensuring all necessary follow-up actions are taken.
  • Provide exceptional post-sales support by addressing billing inquiries, issuing certificates and product statements, and initiating quality complaint processes.
  • Monitor incoming emails and respond to customer inquiries promptly.
  • Gather information from customers regarding their specific needs and preferences.
  • Identify root causes of issues as they arise and resolve them using knowledge and experience.
  • Proactively anticipate potential problems and devise solutions to maintain high standards of customer service.
  • Offer support to colleagues within the department as needed.
  • Perform additional tasks as directed by supervisors, sales teams, and customer service management.
  • Ensure consistent enforcement of policies and procedures among team members.
  • Maintain awareness of inventory levels in relation to shipping orders.
  • Foster positive working relationships with all clients and sales teams.
  • Communicate effectively with customers, sales departments, and other internal teams.
  • Engage with leadership to identify customer issues and keep management informed of relevant information, observations, trends, or changes.
  • Complete other assigned duties as necessary.

Qualifications:

  • Experience with order entry systems is essential.
  • Proficient computer skills, including a solid understanding of Microsoft Office and Outlook.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Strong problem-solving capabilities.
  • Excellent communication, planning, and organizational skills.
  • Basic knowledge of supply chain processes.
  • Fundamental math skills.
  • Ability to operate standard office equipment such as telephones, fax machines, scanners, and printers.

To excel in this role, individuals must effectively perform each responsibility. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these responsibilities.

This job description is intended to provide a general overview of the responsibilities associated with the role and may be subject to change at any time.

MMPA offers meaningful employment opportunities that contribute positively to the dairy industry and local communities. The diverse talents and perspectives of our workforce enable us to meet the needs of our member farms and the customers we serve.

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