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Client Support Specialist
2 months ago
As a
Client Support Specialist
, you play a vital role in fulfilling our mission by establishing meaningful connections with our senior customers and their caregivers.
Client Support Specialists handle a steady stream of customer interactions, offering assistance with billing inquiries, service plan modifications, account adjustments, basic troubleshooting, and advocating for the customer to deliver tailored health and safety services that cater to their unique requirements.
To excel in this position, you must possess the ability to listen attentively and patiently to comprehend customer needs and effectively address their concerns.
When you prioritize our customers, we prioritize your well-being in return.We provide extensive employee benefits and are dedicated to continually enhancing both the customer experience and the employee experience.
Whether you are working remotely or on-site in one of our advanced Caring Centers, our leadership team is here to support you and facilitate your professional growth.
Key Responsibilities
Handle a high volume of incoming calls from both new and existing clients, delivering compassionate and effective solutions to customer issues related to billing, accounts, and product support.
Safeguard customer information by complying with all relevant Federal and State regulations (e.g., CPNI, PCI, and HIPAA).
Suggest products and value-added services that align with the customer's requirements.
Basic Qualifications
At least 1 year of experience in customer service and/or call center roles is required.
Preferred Qualifications
Experience in a fast-paced call center environment.
Background in the technology sector.
Experience working with senior customers.
What We Offer
We are committed to supporting our employees in thriving both professionally and personally.
Our comprehensive benefits package addresses your overall well-being and provides assistance during significant life events.
Our benefits include:
Support for physical and mental wellness through the Best Buy Health Wellness Program.
Comprehensive benefits such as tuition reimbursement, caregiver support, and more.
Generous employee discounts at Best Buy.
About Best Buy Health
Our mission is to enhance and save lives through technology and meaningful connections.
Our strategy focuses on three primary areas:
Consumer health products that empower customers to lead healthier lives, device-based emergency response services for the senior population, and virtual care solutions that connect patients with healthcare providers.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to fostering an inclusive environment that values the diversity of our workforce and prohibits discrimination against any employee or applicant.
We are committed to equal employment opportunities for all applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Learn more about our Affirmative Action Policy Statement.Reasonable Accommodation
Best Buy Health will provide reasonable accommodations for employees and applicants regarding their religious beliefs and practices, mental or physical disabilities, and pregnancy-related conditions.
