Customer Service Operations Supervisor
2 weeks ago
Company Overview
Jobs for Humanity is partnering with upwardlyglobal to foster an inclusive and equitable employment landscape. We are dedicated to supporting individuals from diverse backgrounds.
Company Name:
upwardlyglobal
Position Overview
Customer Service Operations Supervisor Job Poster:
Key Responsibilities:
Leadership in Customer Service / Location: United States Of America
Views: 17
Objective of the Role: To manage the administration of customer service desks, ensuring that all inquiries and requests are addressed promptly and that customer satisfaction is consistently surpassed.
Essential Qualifications:
Minimum of 5 years in customer service, Exceptional verbal and written communication skills, Ability to work collaboratively with diverse teams, Adaptable to varying work schedules - Shifts
Skills & Competencies:
Strong reading comprehension as some positions may involve scripted interactions, Adaptability to different working hours - Shifts, Effective negotiation abilities.
To assist fellow team members in all administrative tasks, enabling them to provide optimal solutions to customer inquiries and achieve first-contact resolution.
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