Restaurant Manager

6 days ago

Blountville Tennessee, United States Dunkin' Donuts Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Manager to lead our Dunkin' Donuts store team. As a Restaurant Manager, you will be responsible for driving operational excellence, fostering a positive atmosphere, and ensuring high standards of customer service.

Key Responsibilities
  • Leadership and Team Development: Guide and develop a team of assistant managers, shift leaders, and crew members, fostering professional growth and teamwork.
  • Community Engagement: Participate in local activities to enhance our image and connect with the community.
  • Operational Excellence: Oversee all aspects of store operations, ensuring compliance with standards in customer service, food costs, safety, sanitation, and product preparation.
  • Performance Management: Conduct annual reviews and manage store performance, maintaining a high level of customer service and employee morale.
  • Strategic Influence: Collaborate with area managers, lead store meetings, and drive initiatives for store growth and excellence.
  • Customer Interaction: Engage with guests, manage feedback, and ensure an outstanding customer experience.
  • Team Development: Cultivate a strong team through training, development, and performance assessments.
  • Quality Assurance: Monitor and enhance store performance, ensuring top-notch service and compliance with health and safety standards.
  • Inventory and Product Management: Manage inventory, orders, and the introduction of new products and promotions.
  • Financial Oversight: Handle cash management, budgeting, and scheduling to optimize store operations.
  • Store Maintenance: Ensure the store, including all equipment and areas, is well-maintained and presentable.
  • Regulatory Compliance: Achieve high scores on inspections and audits, adhering to all federal, state, and local labor laws.
Requirements
  • Must be 21+ years old
  • Desired, but not required 2+ years in a food service/retail environment
  • Valid driver's license and access to a vehicle with insurance
  • Ability to pass a background check and drug test
  • Flexibility to work various shifts as needed
  • Strong interpersonal and leadership skills
  • Judgment, tact, and diplomacy to effectively resolve conflicts
  • Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis

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