Restaurant Operations Manager

5 days ago

Knoxville Tennessee, United States Raising Cane's Full time
About the Role

Raising Cane's is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As an Assistant Restaurant Leader, you will play a critical role in supporting the Restaurant Leader in the day-to-day operations of the restaurant and upholding Raising Cane's standards and culture.

Key Responsibilities
  • Hire and terminate all hourly, non-management crewmembers
  • Own the onboarding, status change, and payroll process for all hourly crewmembers
  • Create crewmember work and training schedules
  • Manage the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
  • Act as manager on duty and open and close the restaurant
  • Manage cash handling and ensure accountability
  • Enforce Raising Cane's policies and standards
  • Execute shift management meeting Raising Cane's operations and safety standards
  • Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed
  • Deploy crewmembers during a shift
  • Provide exemplary customer service
  • Utilize reward and recognition program for the crewmembers in the restaurant
  • Authorize employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensure cleanliness of the restaurant and ensure the facility is in good working order
Requirements
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems
  • Proficient in a variety of technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly
  • Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training
  • 3+ years of restaurant or retail management experience
  • New restaurant opening experience preferred
  • Must be 18 years of age or older
  • High school diploma or equivalent required, some college preferred
  • Possess a valid driver's license

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