Channel Development Account Manager

4 days ago

Washington, United States Rippling Full time
About the Role

Rippling is seeking a highly skilled and motivated Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their coffee programs maintain operational excellence.

Key Responsibilities
  • Legendary Customer Service: Provide exceptional customer service, embodying our customer-focused culture through all interactions.
  • Relationship Building: Determine the best ways to support customers by understanding their specific coffee needs, treating all interactions as opportunities to maintain and enhance relationships.
  • Growth Mindset: Remain open to new or improved ways of doing things, ideas, and systems.
  • Bias for Action: Be proactive in making decisions that prioritize customers without unnecessary delay.
  • Decision Making: Problem-solve to achieve intended results and goals.
  • Planning and Organization: Develop weekly, monthly, and quarterly plans to address customer needs and ensure their coffee programs maintain operational excellence.
  • Communication: Embodies positive communication in a way that inspires customers to uphold standards, clearly communicates new trainings, standards, or systems that may impact customers and their success.
  • Organizational Savvy: Understand the bigger picture and support goals of Rippling reaching beyond your department.
  • Developing for the Future: Develop a leads pipeline and invest in expanding existing customers' coffee programs.
Qualifications
  • A coffee lover, including drinking, making, and talking about it.
  • Able to learn quickly and excited to learn more about coffee.
  • Able to understand and carry out oral and written instructions and request clarification when needed.
  • Able to work as part of a team.
  • Able to build relationships and converse with all types of people.
  • Energized by a fast-paced environment.
  • A problem solver, someone that looks for ways to help your team and customers.
  • Receptive to feedback.
  • Excited to continue your coffee journey at Rippling—the opportunities ahead are endless.
Summary of Experience
  • 1 year+ experience in sales, preferably in coffee or cafes.
  • Bachelors degree, 4 years honorable discharge US Military, or 4 years management experience.
Basic Qualifications
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
  • Able to commute across the Mid Atlantic.
  • Train customers to uphold coffee standards.
  • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.

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