Client Support Specialist 2
2 weeks ago
Position Overview:
Are you passionate about enhancing the lives of individuals and families? The Arizona Department of Economic Security (DES) is dedicated to empowering communities and improving quality of life. We are in search of dedicated professionals who value service, collaboration, and community engagement. If you thrive in a customer-focused environment, a role in customer service at DES may be the perfect fit for you.
The Division of Benefits and Medical Eligibility is seeking a skilled candidate with a background in customer service to provide administrative and support services for the DOTS program. This role involves general supervision and requires the individual to manage data entry, maintain organization within the office, and ensure effective customer interactions.
This position requires travel to various locations within the area and is primarily office-based.
Key Responsibilities:
- Engage with customers in person to guide them through the necessary steps in accordance with established procedures.
- Assess applications for eligibility criteria and accurately enter data.
- Inform customers about their rights, responsibilities, and available services.
- Manage document scanning and uploading into the appropriate systems.
- Oversee the ordering and management of office supplies.
- Distribute Electronic Benefit Transfer (EBT) cards.
- Ensure compliance with voter registration protocols.
- Provide translation services when necessary.
- Accurately input information into automated systems.
- Address customer concerns and de-escalate conflicts effectively.
- Refer complex issues to higher management as needed.
- Troubleshoot office equipment and liaise with support services.
- Occasionally work at different locations to assist with EBT card issuance and supply delivery.
Required Knowledge, Skills & Abilities:
- Familiarity with customer service best practices and administrative procedures.
- Understanding of program regulations and operational policies.
- Proficient in problem-solving and logical reasoning.
- Strong command of the English language, including grammar and composition.
- Excellent listening and communication skills.
- Effective time management and organizational abilities.
- Proficient in using Google Workspace applications.
Ideal Candidate Profile:
- A minimum of one year of experience in a customer service role.
- Strong interpersonal skills and professionalism in communication.
- Experience with software for tracking and preparing information.
- Valid driver's license and ability to meet vehicle operation requirements.
Benefits:
- Comprehensive medical, dental, and life insurance options.
- Participation in the Arizona State Retirement System.
- Paid holidays and vacation time.
- Paid parental leave for eligible employees.
- Sick leave and wellness programs.
- Opportunities for professional development and career advancement.
- Flexible work schedules to promote work-life balance.
For more information about the benefits and opportunities available, please refer to the Arizona Department of Economic Security resources.
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