Branch Service Manager

1 week ago

Marysville, Washington, United States Pacific Premier Bank Full time

Job Summary

Pacific Premier Bank is seeking a highly skilled and experienced Branch Service Manager to join our team. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional customer experiences across our branches.

Key Responsibilities

  • Oversee day-to-day operational activities and processes to ensure adherence to Bank policy and procedures, audit, compliance, and regulatory standards.
  • Process deposits, withdrawals, check cash, and other transactions quickly and accurately.
  • Ensure negotiable instruments and cash are accounted for by following proper security policies and procedures.
  • Responsible for annual, quarterly, and monthly certifications.
  • Compliance liaison to other supporting departments, such as BSA.
  • Responsible for reviewing and verifying reports as required, including New Account review tickets and Employee Timecards.
  • Enforce security and safety in accordance with Bank policy and procedures. Supports Branch Security protocol.
  • Use discretion to ensure sound management decisions are consistent with Bank's policy and procedures and ensure uniform adherence and escalation as appropriate.
  • Serve as first line of defense for risk management.
  • Lead and model the Client Service Standards.
  • Ensure timely individual and team compliance course completion.
  • Respond to client issues and inquiries, resolve complaints to resolution.
  • Maintain an updated knowledge of the bank's products and services and provide training to ensure staff is up to date.
  • Direct, lead, and implement methods for branch staff to achieve high standards of service and customer retention through observation and coaching.
  • Establish meeting cadence to ensure consistent communication.
  • Evaluate, mentor, and coach staff using Branch training.
  • Support individual development plans through the Let's Talk framework, regularly meeting with team and holding them accountable to bank goals and objectives.
  • Cross-train on new accounts/operations.
  • Regularly collaborate with Bank's internal business partners and relationship managers.
  • Assume the responsibility of managing an individual portfolio report (IPR) during vacancies.
  • Expand existing relationships through individual portfolio report (IPR) management.
  • Proactively uncover opportunities to cross-sell during day-to-day interactions.
  • Regularly connect with top customers to ensure a high level of banking satisfaction.
  • Follow up with new customers in alignment with the Bank's customer onboarding strategies, when applicable.

Requirements

  • Minimum 5 years of experience in the banking industry.
  • Minimum 3 years of management experience.
  • Cash handling experience required.
  • Account opening experience required.
  • Sales experience a plus.
  • Must be able to work out of our HB office Monday - Friday from 8:30am - 5pm.

Compensation

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $58,847 to $88,271. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position.

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