Branch Service Manager

4 weeks ago


Marysville, Washington, United States Pacific Premier Bank Full time

About the Role

Pacific Premier Bank is seeking a highly skilled and experienced Branch Service Manager to join our team. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional customer experiences across our branches.

Key Responsibilities

  • Oversee day-to-day operational activities and processes, ensuring adherence to Bank policy and procedures, audit, compliance, and regulatory standards.
  • Process deposits, withdrawals, check cash, and other transactions quickly and accurately.
  • Ensure negotiable instruments and cash are accounted for by following proper security policies and procedures.
  • Responsible for annual, quarterly, and monthly certifications.
  • Compliance liaison to other supporting departments, such as BSA.
  • Review and verify reports as required, including New Account review tickets and Employee Timecards.
  • Enforce security and safety in accordance with Bank policy and procedures, supporting Branch Security protocol.
  • Use discretion to ensure sound management decisions are consistent with Bank's policy and procedures, ensuring uniform adherence and escalation as appropriate.
  • Serve as the first line of defense for risk management.
  • Lead and model the Client Service Standards.
  • Ensure timely individual and team compliance course completion.
  • Respond to client issues and inquiries, resolving complaints to resolution.
  • Maintain an updated knowledge of the bank's products and services, providing training to ensure staff is up-to-date.
  • Direct, lead, and implement methods for branch staff to achieve high standards of service and customer retention through observation and coaching.
  • Establish meeting cadence to ensure consistent communication.
  • Evaluate, mentor, and coach staff using Branch training.
  • Support individual development plans through the Let's Talk framework, regularly meeting with team and holding them accountable to bank goals and objectives.
  • Cross-train on new accounts/operations.
  • Regularly collaborate with Bank's internal business partners and relationship managers.
  • Assume responsibility for managing an individual portfolio report (IPR) during vacancies.
  • Expand existing relationships through individual portfolio report (IPR) management.
  • Proactively uncover opportunities to cross-sell during day-to-day interactions.
  • Regularly connect with top customers to ensure a high level of banking satisfaction.
  • Follow up with new customers in alignment with the Bank's customer onboarding strategies, when applicable.

Requirements

  • Minimum 5 years of experience in the banking industry.
  • Minimum 3 years of management experience.
  • Cash handling experience required.
  • Account opening experience required.
  • Sales experience a plus.
  • Ability to work out of our HB office Monday - Friday from 8:30am - 5pm.

About Pacific Premier Bank

Pacific Premier Bank is a top-performing financial institution dedicated to taking care of our customers and employees, making all feel welcomed and valued through building long-lasting relationships, doing the right thing, exceeding expectations, and strongly committing to diversity and inclusion.

We use the latest banking solutions combined with the most welcoming and friendly service, representing our brand and culture. We help deliver a memorable experience through our Client Service Standards, ensuring consistent customer satisfaction, loyalty, and trust.

When we do the right thing every time with the highest ethical standards, we will exceed our customers' expectations and achieve success.



  • Marysville, Washington, United States Pacific Premier Bank Full time

    Job DescriptionJob Title: Branch Service ManagerJob Summary:Pacific Premier Bank is seeking a highly skilled Branch Service Manager to join our team. As a key member of our branch leadership team, you will be responsible for providing exceptional customer service, leading a team of banking professionals, and driving business growth.Key...


  • Marysville, Washington, United States Pacific Premier Bank Full time

    Job Summary:As a top-performing financial institution, Pacific Premier Bank is dedicated to taking care of our customers and employees, making all feel welcomed and valued through building long-lasting relationships, doing the right thing, exceeding expectations, and strongly committing to diversity and inclusion. Using the latest banking solutions combined...

  • General Manager

    1 month ago


    Marysville, Washington, United States EquipmentShare Full time

    About EquipmentShareWe're a fast-growing, independently owned construction equipment rental company dedicated to creating a connected jobsite for the modern contractor. Our mission is to improve productivity and efficiency throughout the entire construction industry.Job SummaryWe're seeking a General Manager to oversee all operations at our local branch. As...

  • Account Manager

    4 weeks ago


    Marysville, Washington, United States Surge Staffing Full time

    Job DescriptionAt Surge Staffing, we are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for the profitable operation of an assigned branch office.Key Responsibilities:Implement and monitor quality standards for all services rendered.Develop and execute a comprehensive business...


  • Marysville, Washington, United States OneMain Financial Full time

    Empower Customers with Access to Friendly, Fast, and Affordable FinancingAt OneMain Financial, we're looking for a Consumer Loan Sales Specialist to join our team. As a Consumer Loan Sales Specialist, you'll empower customers by listening to their needs and providing access to financing for life's expenses.You'll learn the lending and servicing business at...


  • Marysville, Washington, United States Mold Doctor Pros Full time

    OverviewMold Doctor Pros, a leading provider of waterproofing and restoration services in Ohio, is seeking a skilled Environmental Restoration Services Manager to join their Emergency Services Department. The ideal candidate will possess strong leadership skills, excellent customer service abilities, and a passion for providing high-quality restoration...


  • Marysville, Washington, United States HomeStreet Full time

    Job Title: Customer Service Representative II, Retail BankingJob Summary:This position is responsible for acquiring, retaining, and expanding new and existing customer relationships. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank...


  • Marysville, Washington, United States Fastenal Full time

    Job DescriptionFastenal is seeking a motivated and detail-oriented individual to join our team as a Part-time Customer Site Warehouse Support. This role is based out of our branch located at 6120 29th Dr NE, Tulalip, WA 98271.Responsibilities:Operate computer programs and wireless handheld devices to facilitate the movement of product through our customer...


  • Marysville, Washington, United States Kendall Dealership Holdings LLC Full time

    Job SummaryWe are seeking an experienced Service Director to lead our service department at Kendall Subaru of Marysville. The ideal candidate will have a proven track record in the automotive industry and a strong background in developing and leading successful teams.Key Responsibilities:Plan, organize, and control service department operations to meet...

  • Financial Counselor

    4 weeks ago


    Marysville, Washington, United States Magellan Health Full time

    Job SummaryThis position provides personal financial services at assigned military installations. The primary responsibilities include delivering a full range of personal financial counseling services to military service members and their families at military installations. Services encompass education and counseling addressing financial services, including...


  • Marysville, Washington, United States Fastenal Full time

    Job DescriptionFulfillment SpecialistJob Summary:We are seeking a Part-time Fulfillment Specialist to join our team. As a Fulfillment Specialist, you will be responsible for delivering excellence by replenishing inventory solutions and managing our industry-leading vending program.Key Responsibilities:Make deliveries with a company vehicle to fulfill...

  • Service Advisor

    3 weeks ago


    Marysville, Washington, United States Performance Columbus Full time

    Service Advisor Job DescriptionAt Performance Columbus, we're seeking a skilled Service Advisor to join our team. As a key member of our service department, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Proactively greet all customers with a professional and friendly attitudeEstablish and...


  • Marysville, Washington, United States Pacific Mobile Structures Full time

    Job SummaryThe Senior Construction Project Accountant plays a crucial role in ensuring the financial success of construction projects at Pacific Mobile Structures. As a key member of the finance team, this individual will be responsible for managing project budgets, schedules, and financial forecasts. The ideal candidate will have a strong background in...


  • Marysville, Washington, United States Kendall Dealership Holdings LLC Full time

    Job DescriptionAt Kendall Auto Group, we are seeking a highly motivated and customer-focused Service BDC Receptionist to join our team. As a Service BDC Receptionist, you will be responsible for providing exceptional customer service to our clients, answering their questions, and connecting them with the correct service advisor. You will also be responsible...

  • Territory Manager

    4 weeks ago


    Marysville, Washington, United States UniFirst Full time

    Job Title: Territory ManagerUniFirst First Aid + Safety is seeking a reliable and hardworking Territory Manager to join our team. As a Territory Manager, you will be responsible for servicing and managing relationships with customers. We provide a variety of shifts, including a 5-day work week with two days off per week. On-the-job training is provided, and...


  • Marysville, Washington, United States Central Ohio Primary Care Full time

    Job Title: Patient Service RepresentativeCentral Ohio Primary Care Physicians is seeking a highly skilled Patient Service Representative to join our team at our Mill Valley Pediatrics office in Marysville, OH.Job Summary:We are looking for a detail-oriented and customer-focused individual to provide exceptional patient service and support to our patients and...


  • Marysville, Washington, United States PT Solutions Full time

    At PT Solutions, we're seeking a highly skilled Patient Services Coordinator to join our team. As a key member of our clinical operations team, you will play a vital role in supporting our clinicians as they strive to deliver exceptional patient care.Key Responsibilities:Process insurance verifications and manage prior authorizationsReconcile patient...


  • Marysville, Washington, United States Domino's Franchise Full time

    Job Title: General ManagerWe are seeking a highly motivated and experienced General Manager to lead our Domino's Franchise restaurant team. As a General Manager, you will be responsible for overseeing all aspects of the restaurant's operations, including customer service, inventory management, and staff supervision.Key Responsibilities:Manage daily...


  • Marysville, Washington, United States Avenue5 Full time

    About the Maintenance Supervisor PositionWe are seeking a skilled Maintenance Supervisor to oversee the day-to-day maintenance operations and ensure compliance with Avenue5 policies and standards.Key ResponsibilitiesManage maintenance team to ensure daily tasks, such as service requests and unit make-ready standards, are met.Review and track progress of...

  • Lead Clerk

    4 weeks ago


    Marysville, Washington, United States WinCo Foods Full time

    About UsWinCo Foods is a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families.Job SummaryThe Lead Clerk will assist management with the operations of the store by performing clerk duties...