Customer Service Representative II, Retail Banking

3 weeks ago


Marysville, Washington, United States HomeStreet Full time

Job Title: Customer Service Representative II, Retail Banking

Job Summary:

This position is responsible for acquiring, retaining, and expanding new and existing customer relationships. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services.

Key Responsibilities:

  • Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services.
  • Partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
  • Opens and closes customer accounts, including checking, savings, money markets, certificates of deposit, and IRAs.
  • Makes referrals to other business units for non-banking products and participates in sales programs to generate new customers.
  • Maintains thorough knowledge of bank products and services and actively listens to customers, resolving difficult situations with creativity, tact, and diplomacy.
  • Provides exceptional customer service, utilizing the STAR qualities, and looks for ways to pleasantly surprise customers.
  • Performs daily teller services, balances cash drawers, and maintains cash over and short records within HomeStreet's compliance policy.
  • Assists other CSRs in the completion of work assignments and balancing and participates in branch audit functions.

Requirements:

  • Minimum of 2 years of cash handling and customer service experience, with banking experience preferred.
  • Demonstrated success in cross-selling banking services and products, with strong customer relations skills and ability to communicate and work well with employees and customers.
  • Excellent written and oral communication skills, with PC experience required and Word, Excel, and teller/bank software preferred.
  • Must be a self-starter, dependable, and able to work within deadlines under pressure, with good judgment and ability to accept responsibility and handle confidential information.

Working Conditions:

This position requires the ability to operate teller and office equipment, including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices. The position also requires frequent sitting, walking, standing, bending, and reaching, with occasional lifting of up to 10 pounds of force.



  • Marysville, Washington, United States HomeStreet Full time

    Job SummaryThis role is responsible for building and maintaining strong relationships with customers in retail banking. The ideal candidate will provide exceptional customer service, ensuring a positive experience for all interactions.Key ResponsibilitiesAcquire and retain new and existing customer relationshipsProvide ownership of the customer experience,...


  • Marysville, Washington, United States FedEx Full time

    Job SummaryAs a Customer Service Representative at FedEx, you will be responsible for providing exceptional customer service and support to our customers. Your primary goal will be to understand each customer's individualized needs and provide solutions that meet their expectations.Key ResponsibilitiesFollow instructions from supervisors and assist other...


  • Marysville, Washington, United States Bass Pro Shops Full time

    The Customer Service Representative at Bass Pro Shops is responsible for providing exceptional customer experiences. Key responsibilities include greeting and acknowledging customers, handling merchandise with care, and providing information and direction to customers. The ideal candidate will be able to operate a computerized Point of Sale register system...


  • Marysville, Washington, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers. Your primary duties will include:Assisting customers with their inquiries and resolving any issues in a timely and professional manner.Providing product information and making...


  • Marysville, Washington, United States Bass Pro Inc Full time

    Job Summary:The Customer Relations Associate is responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers. This role involves greeting and acknowledging customers, handling merchandise returns, and providing information and direction to customers.Key Responsibilities:Secures all firearms brought into...


  • Marysville, Washington, United States Cabela's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Seasonal CLUB Customer Service Outfitter to join our team at Cabela's. As a key member of our sales floor team, you will provide world-class customer service, promote the benefits of becoming a CLUB Member, and execute all CLUB operational and compliance programs.Key ResponsibilitiesProvide...


  • Marysville, Washington, United States SAS Retail Services Full time

    Traveling Retail Merchandiser RoleSAS Retail Services is seeking a skilled Traveling Retail Merchandiser to join our team. As a Traveling Retail Merchandiser, you will be responsible for handling product movement at retail stores, ensuring that products are displayed and tracked effectively. This role requires regular travel, with the possibility of up to...


  • Marysville, Washington, United States Walmart Full time

    Key Responsibilities:Provide exceptional customer service by greeting and thanking customers with a positive attitude.Process customer transactions efficiently and accurately, handling cash, credit, and mobile payments.Maintain a clean and organized checkout area, ensuring a positive shopping experience for customers.Assist customers with their needs,...


  • Marysville, Washington, United States Safeway Full time

    Job Summary: As a Retail Sales and Store Support at Safeway, you will be the face of the Company, interacting with valued customers and helping them with their needs. You will also be responsible for maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service and ensure a positive shopping experience for...


  • Marysville, Washington, United States State Farm Insurance Full time

    Customer Service Representative Job SummaryAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist customers with inquiries,...


  • Marysville, Washington, United States Cabela's Full time

    Cashier Job SummaryThe Cashier is a key member of our retail team, responsible for providing exceptional customer service and ensuring a smooth checkout experience for our customers.Key Responsibilities:Process customer transactions accurately and efficientlyProvide excellent customer service, answering questions and resolving issues in a friendly and...


  • Marysville, Washington, United States Best Buy Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and recommending technology products that meet our customers' needs.Key Responsibilities:Welcome and engage with customers in a...


  • Marysville, Washington, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As an Account Associate, you'll play a vital role in assisting customers with their insurance needs. Your responsibilities will include:Providing accurate and timely information to customersProcessing policy...


  • Marysville, Washington, United States Soli Organic, Inc. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Soli Organic, Inc. This is a hybrid role that requires strong customer service skills, attention to detail, and the ability to work in a fast-paced office environment.Key ResponsibilitiesManage customer phone calls and emails in a professional...


  • Marysville, Washington, United States Deckers Retail LLC Full time

    As a Sales Associate at Deckers Retail LLC, you will be responsible for creating personalized shopping experiences for our customers that drive brand loyalty.Key Responsibilities:Greet customers promptly and courteously as they enter the storeProvide exceptional service from start to finish, including effectively communicating our return policyMaintain a...

  • Lead Clerk

    3 weeks ago


    Marysville, Washington, United States WinCo Foods Full time

    About UsWinCo Foods is a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families.Job SummaryThe Lead Clerk will assist management with the operations of the store by performing clerk duties...


  • Marysville, Washington, United States Burlington Full time

    Customer Service ExpertWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Burlington Stores, Inc. As a key ambassador of our brand, you will be responsible for delivering exceptional customer service, maintaining a clean and organized sales floor, and supporting the management team with day-to-day store...


  • Marysville, Washington, United States Walmart Full time

    Job Summary: As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers. Your duties will include reviewing customer orders, locating and selecting merchandise on the sales floor, and ensuring customer orders are filled accurately. You will also be...

  • Sales Representative

    4 weeks ago


    Marysville, Washington, United States JAYS FLOORING LLC Full time

    Job Title: Sales RepresentativeAbout the Role:We are seeking a highly motivated Sales Representative to join our team at Jay's Flooring LLC. As a Sales Representative, you will be responsible for prospecting and persuading qualified leads further down the sales funnel. You will work closely with our inbound sales representatives to assess and send qualified...


  • Marysville, Washington, United States Marysville Toyota Full time

    We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Marysville Toyota. As a key member of our front office team, you will be responsible for providing exceptional customer service, answering phones, and handling various administrative tasks.Key Responsibilities:Provide exceptional customer service to our...