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Social Services Coordinator

2 months ago

Medford, Oregon, United States City of Medford Full time
Job Summary

The City of Medford is seeking a highly skilled Social Services Coordinator to play a crucial role in our Health Department. As a key member of our team, you will work closely with individuals and families facing social, emotional, economic, or health-related challenges. Your primary responsibility will be to help plan and implement Medford's comprehensive Social Services program.

Key Responsibilities
  • Advocacy and Support: Serve as an advocate for residents, assisting them with navigating complex social service systems to secure necessary support. Provide residents with the information, resources, and guidance needed to utilize existing support services.
  • Needs Assessments and Care Planning: Conduct individual and family needs assessments encompassing social, emotional, health-related, and economic challenges. Develop, implement, and monitor personalized care plans, facilitating access to appropriate interventions, services, and supports.
  • Collaboration and Partnerships: Foster collaborative relationships and provide support to various stakeholders, including Health inspectors, Police, Fire, Office of Diversity, Equity and Inclusion, Office of Community Development, Schools, healthcare providers, mental health organizations, non-profits, and government agencies.
  • Program Development and Implementation: Work with the Manager of Outreach & Prevention to plan and implement Medford's comprehensive Social Services program. Lead initiatives to provide coordinated efforts between municipal and community services.
  • Outreach and Education: Design and implement outreach programs to engage the community, identify unmet needs, and promote available services. Conduct workshops, presentations, and training sessions to raise awareness about health and social issues, resources, and the department's services.
  • Support and Guidance: Help provide support and guidance for Medford's Recovery Coach. Work with the Recovery Coach to support residents in harm-reduction, pre-contemplation, accessing detox, treatment, and recovery resources.
  • Complex Case Management: Coordinate multidisciplinary team meetings to discuss complex cases and strategize interventions. Co-facilitate weekly HUB meetings. Address the needs of the City of Medford's most at-risk and vulnerable residents and coordinate appropriate service providers to provide acute wrap-around services.
  • Reporting and Documentation: Provide mandated reports when abuse is suspected (child, disabled adult, elder) and safety assessment when domestic violence is reported. File reports as indicated.
Requirements
  • Education and Experience: Bachelor's degree in Social Work, Counseling, Human Services, or a related field. At least 3 years of professional work experience as a social worker or case manager.
  • Preferred Qualifications: Master's degree in social work, counseling, human services, or a related field. Minimum of 3 years professional work experience as a social worker or case manager. Ability to speak and/or understand more than one language fluently. Possession and maintenance of a valid State Driver's license. Experience working with historically marginalized groups. Ability to demonstrate cultural competence and cultural humility.
  • Knowledge, Skills, and Licenses: Knowledge of social service support systems, including Behavioral Health referral systems, Substance Use treatment & Recovery, Mass Health Enrollment, SNAP Benefits, Emergency Housing Resources, DTA, Fuel Assistance, etc. Ability to work independently; ability to prepare and organize presentation materials; ability to travel to off-site locations; ability to meet and deal with the public effectively and appropriately.
Physical Requirements

The employee is regularly required to sit, stand, walk, bend, talk or hear. The employee is regularly required to use hands to finger, handle, feel or operate objects, including office equipment or controls, and to reach with hands and arms. The employee is required to work in an office setting. The employee may need to work in inclement weather and around noise that may register above a normal office environment. Must be able to lift at least 25 lbs.