Customer Service Coordinator

4 days ago


Medford, Oregon, United States Driveway Full time
Job Title: Customer Dispatch Coordinator

Driveway is seeking a highly organized and detail-oriented Customer Dispatch Coordinator to join our fulfillment team. As a key member of our team, you will be responsible for coordinating deliveries between customers and fulfillment centers, ensuring seamless and efficient logistics operations.

Key Responsibilities:
  • Coordinate deliveries between Driveway customers and fulfillment centers, including OOM, Store, and Hub
  • Set appointment times and status in Scheduling, CRM, and TMS programs
  • Keep customers informed on delivery status and follow up with them post-delivery to ensure complete satisfaction
  • Escalate post-delivery customer concerns to the appropriate department
  • Ensure pre-delivery vehicle readiness between selling locations and fulfillment centers
Requirements:
  • High school graduate or equivalent, 18 years or older
  • Acceptable driving record and a valid driver's license in your state of residence
  • Strong attention to detail, excellent communication skills, and time management and organizational skills
  • Well-developed computer skills, including Excel, Word, and PowerPoint
  • Understanding of the complexity of online retail
Benefits:
  • Competitive pay
  • Medical, dental, and vision plans
  • Paid holidays and PTO
  • Short and long-term disability
  • Paid life insurance
  • 401(k) retirement plan
  • Employee stock purchase plan
  • Lithia Learning Center
  • Vehicle purchase discounts
  • Wellness programs


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