Customer Service Coordinator

4 weeks ago


Medford, Oregon, United States Driveway Full time
Job Summary

The Driveway Dispatch/Delivery Coordinator is a key member of the Driveway fulfillment team, responsible for coordinating deliveries between customers and fulfillment centers. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks simultaneously.

Key Responsibilities

* Coordinate deliveries between Driveway customers and fulfillment centers, including OOM, Store, and Hub
* Set appointment times and status in Scheduling, CRM, and TMS programs
* Keep customers informed on delivery status
* Follow up with customers post-delivery to ensure complete satisfaction
* Escalate post-delivery customer concerns to the appropriate department
* Ensure pre-delivery vehicle readiness between selling locations and fulfillment centers

Requirements

* High school graduate or equivalent, 18 years or older
* Acceptable driving record and a valid driver's license in your state of residence
* Strong attention to detail, excellent communication skills, and time management skills
* Well-developed computer skills, including Excel, Word, and PowerPoint

Benefits

* Competitive pay
* Medical, dental, and vision plans
* Paid holidays and PTO
* Short and long-term disability
* Paid life insurance
* 401(k) retirement plan
* Employee stock purchase plan
* Lithia Learning Center
* Vehicle purchase discounts
* Wellness programs

Work Environment

The Driveway Dispatch/Delivery Coordinator will work in a fast-paced environment, coordinating deliveries and ensuring customer satisfaction. This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.

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