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Front Desk Representative

2 months ago

Albuquerque New Mexico, United States Hyatt Place Albuquerque Airport Full time
Job Summary

As a Front Desk Representative at Hyatt Place Albuquerque Airport, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Register guests and ensure a warm and welcoming experience
  • Make and modify reservations to meet guest needs
  • Handle hotel operator and concierge duties with a focus on providing excellent service
  • Provide attentive and courteous service to all guests prior to arrival and throughout their stay
  • Maximize room revenue and occupancy through effective communication and problem-solving
Requirements:
  • High School diploma or equivalent required; College coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Must be able to convey information and ideas clearly and effectively
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the issues raised by coworkers and guests
  • Must be able to work with and understand financial information and data, as well as basic arithmetic functions
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
  • Operational knowledge of Microsoft Office suite
  • Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays
  • Holds an understanding of hotel products and guest services
  • Ability to participate in the creation of an enjoyable work environment
Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan