Automotive Service Advisor

2 hours ago

Tucson, Arizona, United States BRAKEmax Tire & Service Centers Full time
Job Title: Automotive Service Advisor

Join BRAKEmax Tire & Service Centers as an Automotive Service Advisor and play a vital role in ensuring our customers receive exceptional service and support. As a key member of our team, you will be responsible for promoting and selling all products and services offered by the company, while adhering to our store standards and expectations.

Key Responsibilities:
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to your level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in the customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a current, valid driver's license.
  • Possess a State Inspector License or ability to obtain a State Inspector license within 30 days of hire date.
  • Ability to work Monday - Saturday.

BRAKEmax Tire & Service Centers is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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