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Sales and Service Representative
2 months ago
BRAKEmax Tire & Service Centers is seeking a highly skilled Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for selling and promoting all products and services offered by the company, while following the company's store standards and expectations.
Key Responsibilities- Provide exceptional customer service and greet customers in a professional and courteous manner.
- Listen to and thoroughly document customer's concerns, inspect vehicle, and refer to service history to accurately identify and verify customer's service needs.
- Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is helpful, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess current, valid driver's license.
- Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date.
- Ability to work Monday - Saturday.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
