Sales and Service Advisor

4 hours ago

Tucson, Arizona, United States BRAKEmax Tire & Service Centers Full time
Overview

BRAKEmax Tire & Service Centers offers a comprehensive range of services to keep your vehicle in top condition. From routine maintenance to complex repairs, our team is equipped to handle it all.

Job Summary

The Sales and Service Advisor plays a critical role in promoting all products and services offered by the company. This includes selling and promoting services, parts, and accessories, as well as providing exceptional customer service.

Responsibilities
  • Promptly greet customers in a professional and courteous manner, using standardized customer service techniques.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on knowledge and clearly communicate additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements
  • High School Diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Professional appearance and ability to work in a process-driven environment
  • Possess current, valid driver's license
  • Possess State Inspector License or ability to obtain within 30 days of hire date
  • Ability to work Monday - Saturday
Benefits
  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement, up to $3,000 annually
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental, and Vision Insurance (effective 1st of the month after hire)
  • Life Insurance (company-paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement

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