Automotive Service Consultant
3 hours ago
BRAKEmax Tire & Service Centers is a leading provider of automotive services, offering a wide range of solutions to keep your vehicle in top condition. From routine maintenance to complex repairs, our team of experts is dedicated to delivering exceptional service and ensuring your safety on the road.
Job SummaryWe are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team. As a key member of our sales and service team, you will be responsible for promoting and selling all products and services offered by the company, while providing exceptional customer service and ensuring a positive experience for every customer.
Key Responsibilities- Promptly greet customers in a professional and courteous manner, using standardized customer service techniques.
- Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
- Recommend services based on your level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes, including cost and time of completion for approved services, and offer updates throughout the day on the status of their services.
- Follow proper procedures when cashing out customer tickets, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
- Track new returns, core returns, and warranty parts for individual customers.
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is helpful but not required.
- Professional appearance and ability to work in a process-driven environment.
- Possess a current, valid driver's license.
- Possess a State Inspector License or ability to obtain one within 30 days of hire date.
- Ability to work Monday-Saturday.
- Competitive bi-weekly pay.
- Tuition reimbursement up to $3,000 annually.
- Paid vacation and sick time.
- 6 paid holidays.
- Medical, dental, and vision insurance (effective 1st of the month after hire).
- Life insurance (company-paid).
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
BRAKEmax Tire & Service Centers is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
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