Service Consultant

3 hours ago

Tucson, Arizona, United States BRAKEmax Tire & Service Centers Full time
Overview

BRAKEmax Tire & Service Centers offers a comprehensive range of services to keep your vehicle in top condition. From routine maintenance to complex repairs, our team is equipped to handle it all.

Job Summary

The Sales and Service Advisor is a key member of our team, responsible for promoting and selling all products and services offered by the company. This role requires a strong understanding of our services and the ability to communicate effectively with customers.

Responsibilities
  • Promptly greet customers in a professional and courteous manner, using standardized customer service techniques.
  • Listen to and document customer concerns, inspecting the vehicle and referring to service history to accurately identify and verify service needs.
  • Recommend services based on knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Possess a current, valid driver's license.
  • Possess a State Inspector License or ability to obtain one within 30 days of hire date.
  • Ability to work Monday-Saturday.
Benefits
  • Competitive bi-weekly pay.
  • Tuition reimbursement up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

BRAKEmax Tire & Service Centers is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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