Customer Experience Representative

4 days ago

Louisville, Kentucky, United States Generation Tux Full time
Customer Experience Specialist Job Description

At Generation Tux, we're seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences while assisting with formalwear details for weddings and special events.

Key Responsibilities:
  • Resolve customer concerns and ensure timely resolutions
  • Investigate and resolve customer issues promptly and efficiently
  • Make decisions following established customer experience guidelines
  • Maintain a customer-centric approach, adhering to best practices and quality guidelines
  • Exceed productivity and quality standards
  • Adaptability to answer customers via phone, email, and social media platforms
  • Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
  • Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence

Requirements:
  • Excellent written and oral communication skills in English
  • 1+ years working in customer service (virtually or in person)
  • Previous call center experience preferred but not required
  • Ability and knowledge using computers and various platforms (email, social media) to answer customer needs
  • Must demonstrate availability and flexibility to work during operating hours as required

Benefits:
  • 401(k)
  • Health Insurance
  • Dental Insurance
  • Vision insurance
  • Disability Insurance
  • Paid time off
  • Employee assistance program
  • Employee discount

Equal Employment Opportunity:
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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