Customer Service Representative

1 day ago


Louisville, Kentucky, United States Strategic Staffing Solutions Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Strategic Staffing Solutions.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to inquiries, resolving complaints, and ensuring customer satisfaction.

Key Responsibilities:
  • Interact with customers to provide information and resolve issues
  • Determine client issues and offer solutions or provide follow-up as needed
  • Resolve customer service or billing complaints
  • Keep records of customer interactions and transactions
  • Utilize salesforce and SAP
Requirements:
  • 0-2 years customer service-related experience
  • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills
  • Ability to work independently and manage time
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications, such as MS Outlook or data entry software
What We Offer:

We offer a referral fee for anyone referred and hired with S3. Strategic Staffing Solutions is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. We provide staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services.



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