Customer Experience Specialist
1 week ago
Enterprise Holdings is seeking a Customer Experience Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering a positive experience for all customers, ensuring their needs are met, and providing solutions to any issues that may arise.
Key Responsibilities
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental upon return
- Notify management of any known customer problems
- Notify management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
- Perform miscellaneous and backup duties as assigned
Requirements
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Apart from religious observation, must be able to work the following shift/schedule:
- Shift A- Sunday- Thursday: 3:00 p.m. - 12:00 a.m. EST (3rd shift)
- Shift B- Tuesday- Saturday: 3:00 p.m.- 12:00 a.m. EST (3rd shift)
- Shift A- Sunday- Thursday: 3:00 p.m. - 12:00 a.m. EST (3rd shift)
We offer a competitive salary, paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, training and development opportunities, and more.
Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.
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