Customer Experience Representative

7 days ago


Louisville, Kentucky, United States Enterprise Holdings Full time
Customer Experience Representative

Enterprise Mobility is seeking a Customer Experience Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering a positive experience for all customers, ensuring their needs are met, and exceeding their expectations.

Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental upon return
  • Notify management of any known customer problems
  • Notify management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned
Requirements:
  • Must be at least 18 years old
  • High school diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observation, must be able to work the following shift/schedule:
  • Shift A: Sunday-Thursday: 3:00 p.m.-12:00 a.m. EST (3rd shift)
  • Shift B: Tuesday-Saturday: 3:00 p.m.-12:00 a.m. EST (3rd shift)

We offer a competitive salary, paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, training and development opportunities, and more.



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