Customer Experience Representative
2 weeks ago
Generation Tux is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Investigate and resolve customer concerns in a timely and efficient manner
- Make decisions based on established customer experience guidelines
- Maintain a customer-centric approach, adhering to best practices and quality standards
- Exceed productivity and quality standards
- Adapt to answer customers via phone, email, and social media platforms
- Be dependable and ensure consistent, reliable support for our customers
- Utilize strong multitasking and organizational skills to efficiently handle customer inquiries
- Excellent written and oral communication skills in English
- 1+ years of experience in customer service (virtual or in-person)
- Previous call center experience preferred but not required
- Ability to use computers and various platforms to answer customer needs
- Must demonstrate availability and flexibility to work during operating hours
- 401(k) plan
- Health, dental, and vision insurance
- Disability insurance
- Paid time off
- Employee assistance program
- Employee discount
At Generation Tux, we value diversity, equity, and inclusion. We are committed to creating a workplace that reflects the communities we serve. We are an Equal Employment Opportunity and Affirmative Action Employer, and we welcome applications from qualified candidates who share our values.
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