Customer Experience Representative

2 weeks ago


Louisville, Kentucky, United States Generation Tux Full time
Customer Experience Specialist

Generation Tux is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Investigate and resolve customer concerns in a timely and efficient manner
  • Make decisions based on established customer experience guidelines
  • Maintain a customer-centric approach, adhering to best practices and quality standards
  • Exceed productivity and quality standards
  • Adapt to answer customers via phone, email, and social media platforms
  • Be dependable and ensure consistent, reliable support for our customers
  • Utilize strong multitasking and organizational skills to efficiently handle customer inquiries
Requirements:
  • Excellent written and oral communication skills in English
  • 1+ years of experience in customer service (virtual or in-person)
  • Previous call center experience preferred but not required
  • Ability to use computers and various platforms to answer customer needs
  • Must demonstrate availability and flexibility to work during operating hours
Benefits:
  • 401(k) plan
  • Health, dental, and vision insurance
  • Disability insurance
  • Paid time off
  • Employee assistance program
  • Employee discount

At Generation Tux, we value diversity, equity, and inclusion. We are committed to creating a workplace that reflects the communities we serve. We are an Equal Employment Opportunity and Affirmative Action Employer, and we welcome applications from qualified candidates who share our values.



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