Patient Care Coordinator I

3 weeks ago


Seattle, Washington, United States Fred Hutchinson Cancer Center Full time
About the Role

Fred Hutchinson Cancer Center is a leading institution in cancer research and treatment, and we are seeking a skilled Patient Care Coordinator I to join our team. As a member of our dynamic team, you will act as a professional liaison for patients and families, and other Fred Hutch departments.

Key Responsibilities
  • Schedule all patient appointments related to treatment within Fred Hutch, as well as outside consults and referrals, and communicate schedules directly to patients.
  • Coordinate scheduling with other departments to ensure efficient patient flow.
  • Work closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
  • Update patient and caregiver contact information in EHR when needed.
  • Communicate with providers, technologists, and nurses regarding patient scheduling needs, treatment schedules, and additional requests.
  • Manage and prioritize scheduling requests.
  • Recognize emergency situations and initiate correct code procedures.
  • Support the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
  • Assist with the training of new staff.
  • Update/block provider templates for just-in-time needs.
  • Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
  • Collect and enter patient demographic and insurance information and enter into registration databases.
  • Assist with the financial clearance process as necessary.
  • Coordinate Commercial Cell Therapy Portal Access (IMTX).
  • Distribute work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.
Qualifications
  • High school graduate or equivalent.
  • Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
  • Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
  • Demonstrated customer service skills.
  • Ability to solve complex problems and meet patient needs.
  • Ability to work in a high-pressure, deadline-oriented, and complex healthcare environment.
  • Ability to review work to identify and eliminate errors and omissions.
  • Active listening skills.
  • Ability to build relationships while maintaining appropriate boundaries.
  • Coping skills.
  • Ability to identify and triage issues appropriately.
  • Attention to detail to ensure scheduling accuracy.
Preferred Qualifications
  • Bachelor's degree (BA or BS).
  • Minimum of 2 years of experience in a patient care setting preferred.
  • Experience with Epic or other scheduling and registration software.


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