Patient Care Coordinator
1 week ago
Fred Hutchinson Cancer Center is seeking a highly skilled Patient Care Coordinator I to join our dynamic team. As a Patient Care Coordinator I, you will play a critical role in ensuring the smooth delivery of patient care services.
Key Responsibilities:- Schedule patient appointments and coordinate with other departments to ensure efficient patient flow.
- Work closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, and provide information.
- Update patient and caregiver contact information in the Electronic Health Record (EHR) as needed.
- Communicate with providers, technologists, and nurses regarding patient scheduling needs, treatment schedules, and additional requests.
- Manage and prioritize scheduling requests, recognizing emergency situations and initiating correct code procedures as needed.
- Support the overall function of the department and may be required to take on additional duties such as cross-coverage, special projects, and training new staff.
- High school graduate or equivalent.
- Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
- Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
- Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
- Demonstrated customer service skills.
- Ability to solve complex problems and meet patient needs.
- Ability to work in a high-pressure, deadline-oriented, and complex healthcare environment.
- Ability to review work to identify and eliminate errors and omissions.
- Active listening skills.
- Ability to build relationships while maintaining appropriate boundaries.
- Coping skills.
- Ability to identify and triage issues appropriately.
- Attention to detail to ensure scheduling accuracy.
- Bachelor's degree (BA or BS).
- Minimum of 2 years of experience in a patient care setting.
- Experience with Epic or other scheduling and registration software.
Fred Hutchinson Cancer Center offers a comprehensive benefits package, including medical, vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation days, paid sick leave, paid holidays, paid parental leave, and partially paid sabbatical leave. We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer, committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected.
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