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Patient Care Coordinator
2 months ago
Fred Hutchinson Cancer Center (Fred Hutch) is seeking a highly skilled Patient Care Coordinator I to join our dynamic team. As a Patient Care Coordinator I, you will play a critical role in ensuring the smooth delivery of patient care services.
Key Responsibilities:- Schedule patient appointments and coordinate with other departments to ensure efficient patient flow.
- Work closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
- Update patient and caregiver contact information in the Electronic Health Record (EHR) as needed.
- Communicate with providers, technologists, and nurses regarding patient scheduling needs, treatment schedules, and additional requests.
- Manage and prioritize scheduling requests.
- Recognize emergency situations and initiate correct code procedures.
- Support the overall function of the department and may be required to take on additional duties such as cross-coverage, special projects, etc.
- Assist with the training of new staff.
- Update/block provider templates for just-in-time needs.
- Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
- Collect and enter patient demographic and insurance information and enter into registration databases.
- Assist with the financial clearance process as necessary.
- Coordinate Commercial Cell Therapy Portal Access (IMTX).
- Distribute work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.
- High school graduate or equivalent.
- Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
- Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
- Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
- Demonstrated customer service skills.
- Ability to solve complex problems and meet patient needs.
- Ability to work in a high-pressure, deadline-oriented, and complex healthcare environment.
- Ability to review work to identify and eliminate errors and omissions.
- Active listening skills.
- Ability to build relationships while maintaining appropriate boundaries.
- Coping skills.
- Ability to identify and triage issues appropriately.
- Attention to detail to ensure scheduling accuracy.
- Bachelor's degree (BA or BS).
- Minimum of 2 years of experience in a patient care setting.
- Experience with Epic or other scheduling and registration software.
Fred Hutchinson Cancer Center offers a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation days, paid sick leave, paid holidays, paid parental leave, and partially paid sabbatical leave.
