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Customer Experience Specialist

2 months ago

Miami, Florida, United States Kimpton Hotels & Restaurants Full time

Job Overview

We are seeking a skilled Bartender to join our team at Kimpton Hotels & Restaurants. As a Bartender, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities

  • Greet and welcome guests, taking the time to understand their preferences and needs.
  • Pour drinks with precision and flair, using standard pour techniques and specifications.
  • Process orders accurately and efficiently, using our point-of-sale system.
  • Serve food and drinks to guests, working closely with our servers to ensure seamless service.
  • Monitor guest behavior and notify management if a guest is becoming intoxicated or unruly.
  • Maintain a clean and organized workspace, adhering to our high standards of cleanliness and sanitation.
  • Follow uniform and grooming specifications, representing our brand with pride.
  • Communicate effectively with our support crew and management, working collaboratively to ensure excellent service.
  • Unpack deliveries and stock the bar, ensuring that our inventory is always well-stocked and organized.

Requirements

  • 1 year of bartending experience, preferably in a high-end hospitality setting.
  • Passion for crafting and personalizing guest experiences, with a focus on exceptional customer service.
  • Excellent wine and spirits knowledge, with the ability to make recommendations and pair drinks with food.
  • Strong communication and presentation skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge of credit card and cash handling procedures, as well as recording accurate tip-out sheets and calculating bill amounts.
  • Food Handler and Alcohol Serving Certifications (if applicable).
  • Flexibility to work evenings, weekends, and holidays, as needed.