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Customer Experience Representative

1 month ago

Miami, Florida, United States Luxe Full time
Customer Experience Agent

We are seeking a dedicated and customer-focused professional to join our team as a Customer Experience Agent. This role will be responsible for providing exceptional support to our clients through email and phone communications.

Key Responsibilities:

  • Respond to customer inquiries via email and phone with professionalism and in a timely manner.
  • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
  • Plan and sell transportation, accommodations, insurance, and other travel services.
  • Cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations.
  • Provide accurate, valid, and comprehensive information by utilizing the right methods and tools.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers and build a loyal client base.
  • Work collaboratively with team members to improve the overall customer service experience.
  • Stay up-to-date with new products, services, and policies.

Qualifications:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.

Skills and Competencies:

  • Customer orientation and ability to adapt/respond to different types of characters.
  • Strong problem-solving skills.
  • Proficiency in written and verbal communication.
  • Comfortable with technology and able to work effectively in a remote setting.

Work Environment:

This is a fully remote position that requires a quiet, dedicated workspace. Must have reliable high-speed internet and a personal computer/phone suitable for professional work.

Benefits:

  • Opportunities for career advancement.
  • Supportive work environment with a focus on work-life balance.
  • Flexible schedule.
  • Support team - we have a support team to help you grow in the company.
  • Daily training available.
  • Agents' perks.
  • Tips and bonus pay.
  • Generous commissions and incredible business opportunity.