Lead Operations Center Administrator

4 weeks ago


Arlington, Virginia, United States InsideHigherEd Full time
Job Posting:

We are seeking a dedicated Operations Center Manager to oversee the strategic planning, implementation, and support of our systems and infrastructure monitoring team. This role is essential in ensuring the seamless operation of our managed systems.

Key Responsibilities:
  • Leadership and Management: Direct the operations center team, ensuring effective utilization of technology tools for system performance monitoring.
  • Strategic Development: Collaborate with stakeholders to create monitoring and alerting frameworks that align with organizational objectives.
  • Performance Metrics: Develop and maintain key performance indicators (KPIs) and reports to assess system health and performance.
  • Communication: Build strong relationships with business units to enhance engagement and facilitate effective monitoring practices.
Qualifications:
  • Bachelor's degree in a relevant field or equivalent experience.
  • At least six years of experience in enterprise IT or cybersecurity, with a minimum of two years in a management role.
  • Strong understanding of network security and monitoring tools.
Skills:
  • Excellent communication skills for conveying technical information to diverse audiences.
  • Proven leadership abilities and experience in team management.
  • Strong analytical and problem-solving skills, particularly in high-pressure situations.

This position plays a critical role in maintaining the stability and security of our systems, ensuring that we meet the needs of our community effectively.



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