Service Engineering Specialist
2 weeks ago
Position Title: Service Engineering Specialist
Job Type: Full-time, Monday - Friday 8am to 5pm
Salary: Negotiable based upon experience and skill
About Us
We are a prominent manufacturer specializing in high-quality, precision woodworking machinery. Our products incorporate cutting-edge technology, adhere to the highest safety standards, and utilize premium raw materials to ensure quality assurance. Our mission is to drive significant growth by delivering exceptional service and unparalleled customer support that our clients have come to expect. We pride ourselves on being a rapidly expanding company while maintaining a close-knit, small company atmosphere. Our teams consist of small groups of individuals who thrive in independent work environments without excessive oversight. Opportunities for advancement within our organization ensure that employees do not feel trapped in a 'dead-end job.'
Ideal Candidate Profile
We seek a motivated, career-oriented, and self-driven individual to join our team as a Service Engineering Specialist. The ideal candidate will be comfortable working independently as well as collaboratively, willing to travel frequently, and proficient with computers and mobile devices. A background in electrical systems is highly desirable. We are open to training mechanically inclined individuals who demonstrate a strong desire to learn.
Key Responsibilities
- On-Site Service: Diagnose, troubleshoot, repair, and/or install woodworking machinery at customer locations. Equipment includes table saws, jointers, planers, bandsaws, dowel-boring machines, and more. This role may require extensive travel across various regions.
- Remote Support: Leverage our integrated digital ticket support system to assist customers with machinery troubleshooting. Communicate promptly via phone, video call, and email to diagnose and resolve issues. Provide recommendations for solutions, including self-fix steps, spare parts purchases, or scheduling an on-site service visit.
- Showroom & Used Machinery Assistance: In our local office, you may assist with the installation, calibration, and operation of showroom machinery. You may also be responsible for diagnosing, troubleshooting, and repairing used or damaged equipment.
Qualifications
- High school diploma or GED required; Bachelor's degree or relevant certification preferred.
- Strong relationship-building skills with excellent communication abilities.
- Ability to manage workflow efficiently and consistently.
- Capability to lift up to 55 pounds.
- Strong problem-solving skills and mechanical aptitude.
- Proficient in computer usage.
- Knowledge of safety protocols.
- Ability to diagnose AC and DC circuits.
- Familiarity with pneumatic systems.
- Willingness to travel by car and airplane; ability to undertake multi-day assignments out-of-state.
What We Offer
- Comprehensive Health/Vision/Dental benefits.
- Retirement plan options.
- Paid vacation and time off.
- Seven paid holidays.
- Most weekends off.
- Opportunities for career advancement.
- Hourly wage with performance incentives.
- Generous overtime opportunities.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Capability to lift heavy objects.
- Proficient in using a variety of tools.
- Conduct work primarily indoors in an office/warehouse/woodworking shop, with occasional outdoor tasks.
- Willingness to travel extensively.
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