Current jobs related to Customer Support Specialist - Pasadena, Texas - Emerson Group

  • Administrative Support Specialist

    2 weeks ago

    Pasadena, Texas, United States Danner's, Inc. Full time

    Job Summary:Danner's, Inc. is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in Pasadena, TX. As a key member of our administrative team, you will provide exceptional customer service, manage incoming phone calls and emails, and maintain a professional and efficient reception area.Key Responsibilities: Greet...

  • Customer Support Specialist

    2 months ago

    Pasadena, Texas, United States Emerson Group Full time

    Job Overview Are you a dynamic Customer Service Professional eager to advance your career? Emerson Group offers a remarkable opportunity for you. In this role, you will be pivotal in managing and coordinating all service projects, ensuring customer satisfaction from the initial quotation request to final delivery. Your involvement will span every phase of...

  • Technical Support Specialist

    7 days ago

    Pasadena, Texas, United States IS&T IT Services Full time

    Job SummaryThe IS&T IT Services team is seeking a skilled Technical Support Specialist to provide frontline technical support and resolve hardware and software issues. This role requires excellent communication skills, technical problem-solving abilities, and a strong understanding of MS Office and IT systems.Key ResponsibilitiesRespond to technical...

  • IT Support Specialist

    2 weeks ago

    Pasadena, Texas, United States Dallas, Inc. Full time

    Key Responsibilities:As a Technical Support Expert at Dallas, Inc., you will be responsible for providing exceptional technical support to our customers. Your primary focus will be on resolving technical issues related to Microsoft-based operating systems, specifically Windows 10, Office 2016, and Internet Browsers.Requirements:Proven experience in a...

  • IT Support Specialist

    4 weeks ago

    Pasadena, Texas, United States AllSTEM Connections Full time

    IT Support Technician Job DescriptionAllSTEM Connections is seeking a skilled IT Support Technician to join our team in Pasadena, TX. This is an onsite 8-month contract with possible extension.Key Responsibilities:Resolve Level 1/Level 2 incidents and fulfill service requests for all end users in accordance with service level targets while demonstrating...

  • Chemical Support Specialist

    2 weeks ago

    Pasadena, Texas, United States Baker Hughes Company Full time

    Chemical Support Operator RoleAre you passionate about delivering exceptional chemical services?Do you thrive in a team environment that prioritizes quality and safety?We're seeking a skilled Chemical Support Operator to join our team and contribute to our mission of providing innovative solutions to our customers.Key Responsibilities:Ensure safe and...

  • Customer Service Specialist

    7 days ago

    Pasadena, Texas, United States Smiths Group plc Full time

    Job SummaryThis role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will have strong problem-solving skills, be able to work independently, and have experience with ERP systems.Key ResponsibilitiesReport customer satisfaction metrics to management.Deliver performance reports to...

  • Laboratory Support Specialist

    7 days ago

    Pasadena, Texas, United States LA Testing Inc Full time

    LA Testing Inc is seeking a skilled Laboratory Administrative Assistant to support the laboratory manager and analysts in South Pasadena, CA. This role will oversee the shipping, receiving, distributing, and logging in of samples. Key responsibilities include:Key Responsibilities:Receive environmental samples and enter Chain of Custody into the LIMS...

  • IT Support Specialist

    2 weeks ago

    Pasadena, Texas, United States Bergaila & Associates, Inc. Full time

    Opportunity Snapshot:At Bergaila & Associates, Inc., we offer a comprehensive benefits package, including compensation of $60-65 K/year. Our ideal candidate will work in a dynamic environment, providing technical support for our manufacturing operations. Key responsibilities include general local use support, desktop support, and IT services. If you are a...

  • Billing Specialist

    2 weeks ago

    Pasadena, Texas, United States Danner's Inc Full time

    Job Title: Billing SpecialistDanner's Inc., a respected leader in Maritime Transportation and Security, is seeking a dedicated and experienced Billing Specialist to join our team in Pasadena, TX.Job Summary:We are looking for a skilled Billing Specialist to prepare and send accurate customer invoices, review and resolve daily exceptions, and ensure timely...

  • Financial Recovery Specialist

    4 weeks ago

    Pasadena, Texas, United States Creative Financial Staffing Full time

    Collections SpecialistAbout the Company:Creative Financial Staffing is a leading provider of financial staffing solutions. We are committed to delivering exceptional service and expertise to our clients and candidates.Job Summary:We are seeking a highly skilled Collections Specialist to join our team. The successful candidate will be responsible for...

  • Financial Recovery Specialist

    2 weeks ago

    Pasadena, Texas, United States Creative Financial Staffing Full time

    Credit and Collections Specialist- PasadenaAbout the Company:Company is growing and opportunity for advancement.Fantastic work cultureCredit and Collections Specialist Responsibilities:Collect payments on past due invoices via phone calls and collection e-mails or other correspondenceVerify validity of customer account discrepancies by investigating...

  • Commercial Credit Specialist

    2 weeks ago

    Pasadena, Texas, United States Creative Financial Staffing Full time

    Commercial Collections SpecialistAbout the Opportunity:Our client is a growth-oriented firm in the abrasives and safety equipment distribution industry.This organization is a key supplier to help their clients keep projects moving.Why work here:Progressive firm with strong relationships nationwide.Overview of the Commercial Collections Specialist:Collect...

  • Maintenance Trades Specialist

    5 days ago

    Pasadena, Texas, United States Sodexo Full time

    Sodexo is a leading food services and facilities management company that prides itself on delivering exceptional service to its clients. As a Maintenance Trades Specialist at Sodexo, you'll play a vital role in ensuring the smooth operation of our facilities.Job SummaryThis is an exciting opportunity for a skilled tradesperson to join our team as a...

  • Security Specialist

    7 days ago

    Pasadena, Texas, United States GardaWorld Full time

    About the Role:GardaWorld is seeking a skilled Security Specialist to join our team. As a Security Specialist, you will be responsible for observing and surveying the area, providing reporting on activity at your assigned location, and providing rapid response in critical situations.Key Responsibilities:Observe and survey the area to identify potential...

  • Mortgage Division Customer Experience Manager

    7 days ago

    Pasadena, Texas, United States Insight Global Full time

    Insight Global is seeking a seasoned Customer Experience Manager to lead a team of specialists in the Mortgage Fulfillment division. This manager will oversee the performance of queues and processes, ensuring a seamless consumer experience. Key responsibilities include managing daily queues, monitoring staff performance, and implementing innovative processes...

  • Automotive Parts Specialist

    2 weeks ago

    Pasadena, Texas, United States O'Reilly Auto Parts Full time

    Job Summary As a Service Specialist at O'Reilly Automotive, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our retail sales floor. Key responsibilities include: Key Responsibilities Proficiently use our parts lookup system to find the right parts for our professional customers Manage inventory and...

  • Technical Customer Quote Specialist

    2 weeks ago

    Pasadena, Texas, United States Johnson Controls Full time

    Build Your Future with Johnson ControlsAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional well-being.What We OfferCompetitive...

  • Insurance Policy Specialist

    1 week ago

    Pasadena, Texas, United States Texas Insurance Agency Full time

    Job Title: Insurance Policy SpecialistJob Summary:We are seeking a highly skilled Insurance Policy Specialist to join our team at Texas Insurance Agency. As an Insurance Policy Specialist, you will be responsible for providing excellent customer service to clients, addressing their insurance needs and inquiries. You will also conduct market research to...

  • Electrical Maintenance Specialist

    7 days ago

    Pasadena, Texas, United States Sulzer USA, Inc. Full time

    Electrical Maintenance SpecialistAt Sulzer USA, Inc., we are seeking a skilled Electrical Maintenance Specialist to join our team. As an Electrical Maintenance Specialist, you will be responsible for inspecting and testing various electro-mechanical equipment, performing electrical tests using portable electronic equipment, and installing/removing AC and DC...

Customer Support Specialist

2 months ago

Pasadena, Texas, United States Emerson Group Full time
Job Overview

Emerson Group is seeking a motivated Customer Service Associate to join our Quote Team. This role is essential in ensuring customer satisfaction throughout the service project lifecycle, from the initial quotation request to the final delivery.

Key Responsibilities:
  • Manage the execution and entry of parts quotations, including price assessments, delivery schedules, and work scope planning.
  • Collaborate closely with the operations team to schedule work and ensure that material sourcing aligns with customer delivery commitments.
  • Facilitate technical inquiries between customers, Emerson engineering teams, and other stakeholders.
  • Maintain communication with the sales channel and service center teams to ensure consistent fulfillment of expectations and commitments.
  • Source, procure, and expedite necessary parts and materials, while forecasting requirements for peak demand periods.
  • Negotiate with vendors and suppliers to secure optimal pricing and delivery timelines, while exploring alternative sources when necessary.
  • Monitor the progress of service projects and negotiate delivery timelines prior to order entry, keeping sales channels and customers informed of any delays.
  • Comply with all safety, quality, and company regulations, actively participating in Safety and Quality Committees.
  • Ensure personal safety and the safety of team members while maintaining high standards of workplace cleanliness.
Candidate Profile:

The ideal candidate is someone who effectively communicates across various settings, builds solutions that meet customer needs, and remains productive while aligned with their objectives.

Required Qualifications:
  • High School Diploma or GED.
  • Minimum of 1 year of experience in customer service.
  • Exceptional written and verbal communication skills.
  • Strong abilities in customer service, time management, problem-solving, organization, interpersonal relations, and multitasking.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, etc.).
  • Legal authorization to work in the United States.
Preferred Qualifications:
  • Associate's or Bachelor's Degree in a relevant field.
  • Experience in process controls, technical, industrial, mechanical, manufacturing, or related sectors.
  • Familiarity with Relational Database Management Systems (such as Oracle).
Our Commitment:

At Emerson, we prioritize employee well-being and offer competitive benefits to support the physical, mental, financial, and social needs of our employees and their families. Our benefits include a variety of medical insurance plans, dental and vision coverage, Employee Assistance Programs, 401(k) plans, tuition reimbursement, and recognition programs. We emphasize work-life balance with flexible time-off policies, including paid parental leave, vacation, and holiday leave.

We are dedicated to fostering a culture of respect and value for diverse experiences and perspectives, believing that an inclusive work environment enhances innovation and leads to the best solutions for our customers.

Our training initiatives support continuous development, from onboarding to senior leadership roles, offering a range of opportunities including in-person and virtual training, mentorship, coaching, project management, and hands-on training.