Project Support Specialist

4 weeks ago

Tallahassee, Florida, United States FLORIDA ASSN CRT CLERKS INC Full time
Job Description

Located in Florida, the Florida Association of Court Clerks & Comptrollers is a statewide, non-profit member association. The association is comprised of the Florida Clerks of the Circuit Court and Comptrollers. FACC Services Group, LLC, dba CiviTek Solutions was established in 1991 to provide financial and technical services for the Clerks of Circuit Court and Comptrollers of the State of Florida. CiviTek is a wholly-owned subsidiary of the Florida Association of Court Clerks, Inc. (FCCC).

Key Responsibilities

This position is responsible for the day-to-day support, operation, and maintenance of the ITSM (IT Service Management) and VOICE systems. The successful candidate will provide technical, system and operational support through problem solving skills to all end users for the ITSM (currently Ivanti Service Management) and the internal IVR system (currently Ivanti VOICE system). This includes making initial assessment, triage, research, and resolution of end user requests regarding the use of the ITSM and VOICE systems.

What You Will Do

  • Ensure the timely resolution of end-user requests. Immediately notify Service Desk Management of serious end-user problems or complaints. Assist personnel in solving system, operational, and procedural problems with ITSM and VOICE.
  • Provide recommendations for corrections, upgrades, and enhancements to ITSM and VOICE systems, hardware, and procedures to management as appropriate.
  • Conduct testing, upgrades, and implementations in support of the ITSM and VOICE system. This includes end-user requests, new installations, and upgrades. Provide testing results and supporting documentation as directed by Service Desk Management.
  • Assist in the creation and maintenance of training materials for the ITSM and VOICE system to include the development of training documents, instructional support, and classroom preparation.
  • Conduct demos, conference calls, and training as directed by the Service Desk Manager. Attend meetings with customers, agencies, and other departments as needed.
  • Assist in the development of system upgrades and procedures, including distributing and installing upgrades as needed. Communicate with all customers, coworkers, management, the general public, and others in a courteous and professional manner.

Requirements

  • Bachelor's Degree In Computer Science or Information System or a related field or the equivalent experience Required
  • 2 year of previous related work experience. Required and
  • First-hand knowledge about call tracking/call management software Required and
  • Two (2) years in technical support Required and
  • Four (4) years customer support. Required and
  • Must have strong documentation skills and time management stills Required
  • Foundational knowledge of SQL
  • Ability to work with SSRS, Crystal Reports and Power BI.
  • Proficient in Information Technology operations and ITIL disciplines.
  • Installing, configuring and upgrading applications. Troubleshooting installation issues.
  • Possess patience and perform well under pressure.
  • Possess a strong work ethic and ability to interact professional with others.
  • Must be self-motivated.
  • Possess strong leadership skills.
  • Possess excellent organizational, prioritization and strong time management skills.
  • Must be able to work within tight and changing deadlines.
  • Work well alone or in a team environment.
  • Relate to end users on their level.
  • Basic computer hardware and software skills, and general break-fix analysis.
  • Analytical and instructional skills necessary.
  • Customer service focused.
  • Strong verbal/written communication skills.
  • High level problem-solving/analytical skills to be able to use multiple applications, analyze data, and develop a resolution to relay back to the client.
  • Good organizational, interpersonal, and listening skills.
  • Strong mathematical skills to be able to troubleshoot client report calculations and other issues.
  • High level time management & prioritization. Ability to stay on task and be self-managed.
  • Aptitude and desire for continued learning.
  • Technical aptitude.

Florida Association of Court Clerks and Comptrollers/Civitek offers a dynamic business culture that values, encourages, and includes the thinking and collaboration of our employees. We're driven by the need to build something better Civitek creates technology solutions that protect revenue, save time, and free up resources for Florida's Clerks and Comptrollers. What remains constant throughout our history of transformation is our dedication to our clerks, their constituents, our employees, and to the values on which Civitek was built: integrity, member/customer focused, simplicity, innovation, collaboration, ownership, and bring JOY.

Our employees enjoy an exceptional benefits package, including health, dental, vision, life, disability, paid leave time, a 401(k) plan, paid holidays, professional development, and an employee discount program.

  • Project Management Specialist

    3 weeks ago

    Tallahassee, Florida, United States Coherent Staffing Solutions Full time

    Job Title: Project Management SpecialistJob Summary:Coherent Staffing Solutions is seeking a skilled Project Management Specialist to join our team. As a key member of our team, you will be responsible for managing project budgets, schedules, and expenditures. You will also prepare periodic project status and financial reports, plan and research...

  • IT Support Specialist

    3 weeks ago

    Tallahassee, Florida, United States My Florida Corp Defunct Full time

    The Office of Legislative Information Technology Services (OLITS) is seeking a skilled IT Support Specialist to provide exceptional technical support to Florida Legislature staff members. As a member of the OLITS Support team, you will be the initial point of contact for all end-users/staff-members resolving Tier 1 & Tier 2 level desktop computer and...

  • IT Support Specialist

    1 month ago

    Tallahassee, Florida, United States My Florida Corp Defunct Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at the Office of Legislative Information Technology Services (OLITS). As a key member of our support team, you will provide exceptional technical support to our legislative staff members, ensuring they have the necessary tools and resources to perform their duties...

  • IT Support Specialist

    3 weeks ago

    Tallahassee, Florida, United States InsideHigherEd Full time

    Job Title: IT Support SpecialistFlorida State University is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance to users, troubleshoot and resolve hardware and software issues, and perform preventative maintenance on computer systems and networks.Key Responsibilities:Provide...

  • Administrative Support Specialist

    4 weeks ago

    Tallahassee, Florida, United States Epiq Full time

    Job Summary:An Administrative Support Specialist is part of a team that provides various administrative support to our clients. This includes tasks such as mail services, copy services, reception, hospitality services, floor coordination, facilities services, and food services.Responsibilities:Mail Services: Metering, sorting, and distributing mail and...

  • Medical Support Specialist

    3 weeks ago

    Tallahassee, Florida, United States Biolife Plasma Services Full time

    BioLife Plasma Services is committed to delivering high-quality services, and as a Medical Support Specialist, you will play a crucial role in ensuring the well-being and safety of our donors.About the Role:As a Medical Support Specialist, you will be responsible for determining donor eligibility, managing donor adverse events, and reviewing laboratory test...

  • Medical Support Specialist

    3 weeks ago

    Tallahassee, Florida, United States Biolife Plasma Services Full time

    At BioLife Plasma Services, we are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic...

  • Education Support Specialist

    4 weeks ago

    Tallahassee, Florida, United States Florida State University Full time

    Job Summary: We are seeking a highly motivated and dedicated Education Support Specialist to join our team at Florida State University. As an Education Support Specialist, you will work closely with teachers in the classroom to provide support to students. This is an excellent opportunity to make a positive impact on the educational experience of our...

  • IT Support Specialist

    4 weeks ago

    Tallahassee, Florida, United States AEG Full time

    Job Summary:We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Legends. As a key member of our technical support team, you will be responsible for providing Point-of-Sale support for our Legends Venue.Key Responsibilities:Provide level 1 & 2 support to all point-of-sale system problems and escalate when...

  • IT Support Specialist

    3 weeks ago

    Tallahassee, Florida, United States AEG Full time

    Job Summary:We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Legends. As a key member of our technical support team, you will be responsible for providing top-notch support for our point-of-sale systems, ensuring seamless operations and exceptional customer experiences.Key Responsibilities:Provide level 1 & 2...

  • Medical Support Specialist

    4 weeks ago

    Tallahassee, Florida, United States Biolife Plasma Services Full time

    About the Role:BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. We are seeking a Medical Support Specialist to support plasma center operations. The ideal candidate will have a commitment to customer service and quality, and will be responsible for determining donor eligibility, managing donor adverse events, and reviewing...

  • Front Desk Representative

    4 weeks ago

    Tallahassee, Florida, United States Florida First Psychiatry Specialist Full time

    Job OverviewFlorida First Psychiatry Specialist is seeking a highly skilled and organized Front Desk Receptionist to provide exceptional customer service and administrative support to our team.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced...

  • Technical Support Specialist

    4 weeks ago

    Tallahassee, Florida, United States Lorven Technologies Full time

    Job Title: Help Desk SpecialistJob Description:At Lorven Technologies, we are seeking a skilled Technical Supporter to provide exceptional customer service and technical assistance to our clients. As a key member of our team, you will be responsible for resolving technical issues and providing support for our Patient Care Programs.Key Responsibilities:...

  • Administrative Support Specialist

    4 weeks ago

    Tallahassee, Florida, United States Capital City Consulting Full time

    Job OverviewWe are seeking a highly skilled and organized Administrative Support Specialist to join our team at Capital City Consulting. The ideal candidate will have a keen eye for detail and be able to work efficiently in a fast-paced environment.Key Responsibilities:Provide exceptional administrative support to our Partners/LobbyistsManage multiple...

  • Administrative Support Specialist

    3 weeks ago

    Tallahassee, Florida, United States Hopewell In-Home Senior Care Full time

    We are seeking a detail-oriented and organized administrative specialist to join our team at Hopewell In-Home Senior Care in our Tallahassee office.The successful candidate will work closely with the scheduling team to ensure seamless client shift scheduling and provide administrative support to the Human Resources Manager.Key Responsibilities:Schedule and...

  • Administrative Support Specialist

    4 weeks ago

    Tallahassee, Florida, United States Tallahassee Memorial HealthCare Full time

    Job Summary:As an Administrative Support Specialist at Tallahassee Memorial HealthCare, you will provide critical support to the Department of Patient Experience and the Director. Your responsibilities will include answering phone calls, creating and maintaining files and records, disseminating information, and maintaining office supplies and equipment. You...

  • IT Support Specialist

    3 weeks ago

    Tallahassee, Florida, United States Trulieve Full time

    Job Summary:The IT Service Desk Tech is a key role at Trulieve, responsible for providing world-class customer service to internal employees. This position requires a customer service approach to assist in keeping Trulieve technology running strong. The Service Desk Tech will be focused on First Contact Resolution of all inbound support tickets from Trulieve...

  • Medical Support Specialist LPN

    3 weeks ago

    Tallahassee, Florida, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results. You will work...

  • Technical Product Support Specialist for Abacus

    3 weeks ago

    Tallahassee, Florida, United States Abacus Full time

    Job DescriptionAbacus is seeking a highly skilled Technical Product Support Specialist to join our team. The successful candidate will be responsible for providing technical product support services for the development of new and existing functionalities required to support the Department's Health Management System (HMS).Key ResponsibilitiesParticipate in...

  • Project Manager

    3 weeks ago

    Tallahassee, Florida, United States Dexian - DISYS Full time

    Job Title:Project ManagerJob Overview:As a seasoned Project Manager at Dexian - DISYS, you will be responsible for leading the development of program management plans and project management plans within specified timelines. This includes crafting a scope of services plan that outlines how the program will be implemented or changed to ensure success. Your...