IT Support Specialist

4 days ago


Tallahassee, Florida, United States My Florida Corp Defunct Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at the Office of Legislative Information Technology Services (OLITS). As a key member of our support team, you will provide exceptional technical support to our legislative staff members, ensuring they have the necessary tools and resources to perform their duties effectively.

Key Responsibilities
  • Provide first and second-level technical support for desktop computer and computing appliance issues
  • Analyze and troubleshoot hardware and software problems using diagnostic tools and procedures
  • Configure and support desktops, laptops, printers, mobile devices, VOIP phones, and other IT-related equipment
  • Coordinate and solve complex technical data and transformation issues
  • Assist with onboarding of new users and assigning users and computers to proper groups in Active Directory
  • Monitor and respond quickly and effectively to requests received through the IT Service Desk
  • Serve as a subject matter expert or backup in one or more areas supported by the section
  • Research industry technological advances and report project status to the Information Systems Manager
Requirements
  • Bachelor's degree in computer science, management information systems, mathematics, or engineering
  • Progressively responsible information technology support experience can substitute on a year-for-year basis for the required college education
  • Knowledge of Microsoft Teams, OneDrive for Business, Skype, VOIP, SharePoint, Active Directory, and networking fundamentals
  • 2-4 years' experience working with PC's, MAC's, and Network Devices in a corporate environment
  • MCSE, MCP, Comp TIA A+, and Cisco or other IT Certifications a plus
Preferred Qualifications
  • Customer service-oriented attitude and passion for technology
  • Strong communication skills and ability to quickly analyze and interpret user requests
  • Previous experience in IT customer support, particularly within a service desk
  • Solid foundation and understanding of computer systems, mobile devices, and other tech products
What We Offer

We offer a competitive benefits package and a salary commensurate with experience, with an anticipated salary of $35,000 to $55,000.


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