Technical Product Support Specialist for Abacus

4 weeks ago


Tallahassee, Florida, United States Abacus Full time
Job Description

Abacus is seeking a highly skilled Technical Product Support Specialist to join our team. The successful candidate will be responsible for providing technical product support services for the development of new and existing functionalities required to support the Department's Health Management System (HMS).

Key Responsibilities
  • Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders.
  • Perform validation of documented business requirements against business processes.
  • Perform verification of developed software against business requirements and technical specifications through User Acceptance Testing (UAT).
  • Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements.
  • Prepare and submit end user documentation using Microsoft Office software for training and assistance.
  • Provide support daily for the Department's HMS, related systems, and downstream consumers of Department data.
  • Communicate current issues, enhancements, and other information through email, telephone, or face-to-face with Department staff.
Requirements
  • Five years of documented experience performing business process analysis on an agile software development team.
  • Five years of documented customer technical support experience.
  • Two years of documented experience performing application development on a Certified Electronic Health Record (EHR) product.
  • Five years of documented experience performing the software testing function that includes executing software tests, documentation of defects, and writing test cases and scripts.
  • Five years of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis, and data flow diagrams.
Deliverables
  • Monthly provision of technical product support specialist services.
Performance Measures and Financial Consequences

All deliverables and related tasks must be completed 100% as specified. Failure to satisfactorily complete or submit a deliverable in the time and manner specified will result in a financial consequence.



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