IT Support Specialist

3 weeks ago


Tallahassee, Florida, United States My Florida Corp Defunct Full time

The Office of Legislative Information Technology Services (OLITS) is seeking a skilled IT Support Specialist to provide exceptional technical support to Florida Legislature staff members. As a member of the OLITS Support team, you will be the initial point of contact for all end-users/staff-members resolving Tier 1 & Tier 2 level desktop computer and software related issues. The ideal candidate is team-oriented with excellent customer service skills and a passion for taking on technical challenges. Key responsibilities include maintaining, analyzing, installing, and resolving first and second-level desktop computer and computing appliance issues, including troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures. Additionally, you will configure the setup and/or support of desktops, laptops, printers, mobile devices, VOIP phones, and other IT-related equipment. The successful candidate will have a solid foundation and understanding of computer systems, mobile devices, and other tech products, as well as the ability to prioritize tasks, troubleshoot and resolve issues efficiently and courteously, and ensure thorough follow-up with all internal clients. The position requires a bachelor's degree from an accredited college or university in computer science, management information systems, mathematics, or engineering, or progressively responsible information technology support experience can substitute on a year-for-year basis for the required college education. Preferred qualifications include knowledge of Microsoft Teams, OneDrive for Business, Skype, VOIP, SharePoint, Active Directory, and networking fundamentals, terminology, and concepts. The Legislature offers a competitive benefits package and a salary commensurate with experience, with the anticipated salary of $35,000 to $55,000. If an accommodation is needed for a disability, please notify Human Resources. The position will occasionally require working after business hours and on weekends to complete project tasks and/or incident resolution during On-Call rotation. The successful candidate will be able to work on-site during normal business hours and interact professionally with a diverse group, executives, managers, and subject matter experts. The position is open until filled.


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