Sales Support Specialist
2 weeks ago
Forward March Inc. is dedicated to enhancing career opportunities for Veterans and military spouses in the construction equipment rental sector.
Position Summary:
As a Sales Support Specialist, you will be a key representative for our customers, fostering relationships that drive satisfaction and loyalty.
Key Responsibilities:
- Facilitate revenue growth by establishing new client accounts and engaging in suggestive selling.
- Maintain and nurture professional relationships with clients, ensuring their needs are met effectively.
- Process orders for equipment deliveries and returns, while providing troubleshooting assistance over the phone.
- Act as the primary point of contact between customers, sales teams, dispatch, and management to deliver optimal solutions.
Preferred Skills and Experience:
- Technologically adept; willingness to learn new systems such as AS400 or CAD is essential.
- Execute routine rental transactions, including creating reservations and scheduling equipment pickups.
- Collaborate with team members in the assembly and disassembly of equipment as necessary.
- Take pride in contributing to a safe working environment through diligent service.
Communication:
- Manage all incoming calls, providing assistance to customers, sales personnel, and vendors.
- Effectively coordinate deliveries, exchanges, and pickups, ensuring all urgent requests are addressed promptly.
- Utilize two-way radios for communication with yard and shop personnel regarding equipment needs.
Employee Benefits:
At Forward March Inc., we value our employees and strive to create a supportive workplace culture. Our benefits include:
- Annual work boot allowance.
- Complimentary rental of any equipment.
- Free prescription safety glasses.
- Unique vacation benefits that allow you to celebrate special occasions without using PTO.
- Overtime pay during vacation periods.
Diversity and Inclusion:
We are committed to fostering a workplace where all individuals feel valued and respected. As an equal-opportunity employer, we welcome candidates from diverse backgrounds, recognizing that their unique perspectives drive innovation in our industry.
Workplace Commitment:
We maintain a drug-free workplace and participate in E-Verify. We are dedicated to fair employment practices and do not discriminate against employees or applicants based on their inquiries regarding compensation.
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