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Customer Support Sales Specialist

2 months ago

Dallas Texas, United States DSI Systems Full time

DSI Systems Inc., a leading provider in the home services distribution sector, is seeking a dedicated individual to become part of our growing team.

The Customer Support Sales Specialist position is essential in enhancing the sales support initiatives for one of our prominent partners, concentrating on delivering an exceptional customer experience for both our partner and clientele.

As a Customer Support Sales Specialist, your primary focus will be on pre-sales assistance.



Your responsibilities will include:
  • Addressing inquiries related to products and promotions.
  • Managing order entry queries.
  • Facilitating sales transactions.
  • Providing updates on shipping statuses.

Our distinctive market approach, innovative proprietary systems, and family-oriented culture create an excellent opportunity for the right candidate. This role will be hybrid, allowing for both remote work and collaboration in our office.


About DSI:
DSI is a family-owned business established in 1984. We deliver enhanced value that produces results for our clients and partners through:

  • Sales management
  • Marketing support
  • Logistical solutions
  • Comprehensive training
  • Engineering expertise
  • Proprietary software solutions

We prioritize relationships as the cornerstone of our business.

Key Responsibilities:

  • Represent DSI to our dealer partners and cultivate essential relationships.
  • Advocate for our dealers while ensuring top-tier customer service for their teams and clients.
  • Establish and track weekly, monthly, and quarterly objectives.
  • Surpass sales and activation targets.
  • Evaluate progress regularly in relation to market conditions, dealer performance, training, and customer satisfaction.
  • Provide onboarding and training support to dealers for successful launches.
  • Collaborate with the credit and accounting department.
  • Process equipment orders.
  • Implement other company initiatives through the dealer network.

Qualifications:

  • Proven sales professional with a strong track record.
  • Dynamic and highly motivated individual with integrity and a passion for success.
  • Excellent organizational skills, effective time management, and goal-oriented with demonstrated results.
  • Ability to analyze competition and position dealers for success in a competitive landscape.
  • Capability to learn key industry metrics and translate them into actionable plans.
  • Bilingual – Spanish preferred.

Experience:

  • Experience in business discussions involving financials, cash flow, and marketing strategies with independent business owners.
  • Familiarity with subscription-based services and face-to-face marketing techniques.
  • Proficient in Word, Excel, PowerPoint, and Outlook.
  • Knowledge of the Video, Broadband, Wireless, and Security industries is preferred.

Benefits:

  • Medical, Dental, Vision, and Life insurance available from the first day of the month following your start date.
  • 401k Plan with employer matching.
  • Paid vacation, personal/sick days, and bereavement leave.
  • Employee Profit Sharing Program.
  • 50% discount on AT&T wireless services.
  • Paid training opportunities.
  • Employee purchase program.
  • DIRECTV employee account.