Automotive Customer Engagement Specialist

2 weeks ago


Cathedral City, California, United States Palm Springs Kia Full time
Job Overview

Are you an enthusiastic communicator with a strong background in sales and customer relations? Palm Springs Kia is on the lookout for a skilled Sales BDC Representative to enhance our team. We are committed to delivering outstanding service and creating memorable experiences for our clientele.

Key Responsibilities:

  • Interact with customers through various channels including phone, email, and chat to assess their requirements and arrange appointments for test drives and vehicle acquisitions.
  • Promptly follow up with potential leads, ensuring a high standard of professionalism and customer care throughout.
  • Leverage CRM tools to oversee and document customer interactions, ensuring thorough follow-up on all leads.
  • Work closely with our sales team to provide comprehensive support during the sales journey, from initial inquiry to vehicle handover.
  • Stay updated on our offerings, promotions, and market trends to effectively address customer questions and concerns.

Qualifications:

  • Prior experience in automotive sales, business development, or customer service roles is preferred.
  • Exceptional communication abilities with a knack for building rapport and trust with clients.
  • Strong organizational skills and meticulous attention to detail to manage multiple leads and follow-up responsibilities.
  • Willingness to work flexible hours, including evenings and weekends, to meet customer needs.

Perks:

  • Paid time off (PTO) for vacation, personal, and sick days.
  • 401K retirement savings plan with matching contributions.
  • Employee discounts on vehicle purchases, service, and parts.
  • Comprehensive medical, dental, and vision insurance for you and your eligible dependents.
  • Life insurance for additional security.
  • Access to DailyPay as a certified partner.
  • Employee Assistance Program for support.

If you are a driven individual with a passion for sales and customer service, we encourage you to consider this opportunity at Palm Springs Kia, where we are dedicated to exceeding customer expectations.



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