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Automotive Sales Support Specialist

2 months ago


Cathedral City, California, United States Palm Springs Kia Full time
Job Overview

Are you an enthusiastic communicator with a strong background in sales and customer relations? Palm Springs Kia is looking for a skilled Sales BDC Representative to enhance our team. We are committed to delivering outstanding service and crafting remarkable experiences for our clientele.

Key Responsibilities:

  • Interact with customers through various channels such as phone, email, and chat to assess their requirements and arrange appointments for test drives and vehicle acquisitions.
  • Promptly follow up with potential leads, ensuring a consistent level of professionalism and exceptional customer service.
  • Leverage CRM tools to oversee and document customer interactions, ensuring all leads are accurately recorded and followed up on.
  • Work closely with our sales department to provide comprehensive support throughout the sales journey, from initial engagement to vehicle handover.
  • Stay updated on our offerings, promotions, and market trends to effectively engage with customers and respond to their inquiries.

Qualifications:

  • Prior experience in automotive sales, BDC, or customer service roles is preferred.
  • Exceptional communication abilities with a talent for building rapport and trust with clients.
  • Strong organizational skills and meticulous attention to detail to manage various leads and follow-up activities.
  • Willingness to work evenings and weekends as necessary to meet customer needs.

Perks:

  • Paid time off (PTO) for vacations, personal days, and illness.
  • 401K retirement savings plan with matching contributions.
  • Employee discounts on vehicle purchases, service, and parts.
  • Comprehensive medical, dental, and vision insurance for you and your eligible dependents.
  • Life insurance for added security.
  • Access to DailyPay for financial flexibility.
  • Employee Assistance Program for additional support.

If you are a driven individual with a passion for sales and customer service, we invite you to explore this opportunity with Palm Springs Kia, where we are dedicated to surpassing customer expectations.