Senior Loan Servicing Specialist

2 weeks ago


Columbia, Maryland, United States Sandy Spring Bancorp Full time

Company Overview:
Sandy Spring Bank has been a pillar in the financial services sector for over 150 years, dedicated to enhancing the lives of our clients and communities in the Greater Washington area. We pride ourselves on being recognized as a Great Place To Work and as a leading workplace by notable publications.

Position Summary:
We are seeking a Senior Loan Servicer to join our dynamic team. This role involves managing various responsibilities associated with the servicing of both new and existing loans, including Commercial, Consumer, and Mortgage loans. The successful candidate will engage in complex loan boarding activities, such as handling Forebearance Agreements, Workouts, SWAPs, and Participations. The role also requires the ability to analyze intricate issues and contribute to team training efforts.

Key Responsibilities:

  • Loan Servicing Operations: Execute accurate loan bookings and modifications in the core system. Review relevant loan documentation to ensure all necessary information is captured, including corrections identified through quality assurance processes. Manage loan payments, payoffs, and advances for various loan types while monitoring quality assurance reports.
  • Issue Resolution: Take charge of escalated issues from both internal and external sources, particularly those related to loan servicing. Conduct thorough research and resolution of financial transactions affecting the bank's records, while identifying opportunities for process improvements.
  • Project Involvement: Act as a Subject Matter Expert (SME) in enterprise-level projects, collaborating closely with the Project Management Office. Lead departmental projects, ensuring alignment with the broader organizational vision.
  • Collaboration: Support fellow team members in loan servicing tasks as required.
  • Additional Duties: Perform other responsibilities as assigned.

Qualifications:
The ideal candidate will possess:

  • 5-7 years of experience in loan servicing or related banking roles.
  • Strong problem-solving abilities to navigate complex technical issues.
  • Attention to detail and accuracy in data entry and analysis.
  • Proficiency in standard office equipment and software applications, including Microsoft Office.
  • Excellent interpersonal skills for effective communication within the organization.

Working Environment:
This position is based in a standard office setting, with minimal exposure to discomfort. Reasonable mobility within the workspace is required, along with the ability to use standard computer and phone systems.

Compensation:
Compensation is part of a comprehensive rewards package, influenced by skills, qualifications, and experience.

Equal Opportunity Employer:
Sandy Spring Bank is committed to providing equal employment opportunities and prohibits discrimination of any kind.



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