IT Support Specialist

3 weeks ago


Irving, Texas, United States Elan Partners Full time

IT Help Desk Support Opportunity

We are seeking a skilled IT Help Desk Support professional to join our team at Elan Partners. As a key member of our support team, you will provide technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment.

Key Responsibilities:

  • Provide hardware and software technical assistance for support requests.
  • Support US offices during off-hours.
  • Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.
  • Monitor, manage, and document all actions and solutions into ServiceNow ITSM.
  • Respond to requests via email, in person, or over the phone using remote assistance tools.
  • Install, modify, and repair computer and printer hardware and software.
  • Setup and configure computers and peripherals for on-boarding of new employees.
  • Maintain inventory of company computer equipment, peripherals, and supplies.

Requirements:

  • Strong knowledge of PC/Mac environments, including hardware, software, and printers.
  • Customer-oriented mindset with the ability to relay technical information into understandable terms.
  • Ticketing System Experience – Halo or Service Now are preferred.
  • Strong attention to detail, along with organizational and time management skills.
  • Ability to troubleshoot printers.
  • Some basic networking knowledge will be helpful.
  • Willingness to learn and follow directions from the Help Desk Manager and team.
  • Excellent verbal and written communication skills.
  • Ability to conduct research into issues as required.
  • Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and/or Certifications).
  • Associates Degree and/or 2+ years of related work experience.

Working Hours:

Core In-Office Hours – Mon-Fri 8:30am-5:30pm CST



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