IT Support Specialist
3 weeks ago
IT Help Desk Support Opportunity
We are seeking a skilled IT Help Desk Support professional to join our team at Elan Partners. As a key member of our support team, you will provide technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment.
Key Responsibilities:
- Provide hardware and software technical assistance for support requests.
- Support US offices during off-hours.
- Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.
- Monitor, manage, and document all actions and solutions into ServiceNow ITSM.
- Respond to requests via email, in person, or over the phone using remote assistance tools.
- Install, modify, and repair computer and printer hardware and software.
- Setup and configure computers and peripherals for on-boarding of new employees.
- Maintain inventory of company computer equipment, peripherals, and supplies.
Requirements:
- Strong knowledge of PC/Mac environments, including hardware, software, and printers.
- Customer-oriented mindset with the ability to relay technical information into understandable terms.
- Ticketing System Experience – Halo or Service Now are preferred.
- Strong attention to detail, along with organizational and time management skills.
- Ability to troubleshoot printers.
- Some basic networking knowledge will be helpful.
- Willingness to learn and follow directions from the Help Desk Manager and team.
- Excellent verbal and written communication skills.
- Ability to conduct research into issues as required.
- Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and/or Certifications).
- Associates Degree and/or 2+ years of related work experience.
Working Hours:
Core In-Office Hours – Mon-Fri 8:30am-5:30pm CST
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