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Customer Service Representative

2 months ago

West Hartford, Connecticut, United States Berkshire Bank Full time
Job Summary

Berkshire Bank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Retail Banking team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, responding to their needs and resolving issues in a timely and professional manner.
  • Sales and Relationship Building: Identify customer needs and make recommendations to drive sales growth, while building strong relationships with existing and potential customers.
  • Transaction Processing: Execute a variety of customer transactions, including deposits, withdrawals, and loan applications, while maintaining accuracy and attention to detail.
  • Product Knowledge: Maintain a working knowledge of Bank products and services, including deposit accounts, loans, and investment products.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share knowledge, and provide support as needed.
Requirements
  • Education: High school diploma or equivalent required; banking courses a plus.
  • Experience: Proven experience in a goal-oriented sales or customer service environment; cash handling experience preferred.
  • Skills: Superior customer service skills, strong communication skills, ability to identify customer needs, and basic computer skills.
What We Offer

Berkshire Bank is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.