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Customer Service Representative

2 months ago

East Hartford, Connecticut, United States Global Channel Management Full time

About the Job

Job Summary

Global Channel Management is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities

  • Provide one-to-one telephone contact with consumers and providers to resolve their inquiries and concerns.
  • Assist with password resets and accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers and properly forward calls to Call Center Leadership or other CT agencies per procedures.
  • Provide clear, complete, accurate and objective information based on full understanding of program requirements.
  • Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
  • Work with consumers in difficult situations and handle and data enter complaints in accordance with approved policies and procedures.
  • Meet and exceed daily standards for calls answered, customer service, and quality.

Requirements

  • Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience.
  • In lieu of an Associate degree without call center experience.
  • Must be able to pass 27-30 wpm typing test.
  • Must be able to pass a customer service assessment.
  • Must be able to successfully pass a criminal background check and drug test.